Shopify app
LeaderBuilt for ShopifyYanet Returns & Exchanges
Automate returns & exchanges, manage refund and return labels
- Rating on Shopify
- 4.8(274)
- Reviews
- 274
- Developer
- Yanet
- Launched
- April 7, 2023
- Pricing
- Free plan available. Free trial available.
- Languages
- English, Spanish, Finnish, German, Italian, Hindi, Japanese, Dutch, Polish, Portuguese (Brazil), Romanian, Russian, Turkish, Vietnamese, Chinese (Simplified), French
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.71
category median 4.57
Reviews in the last 180 days
3
from the 3 reviews on the listing page
1 and 2 star share
3%
7 of 274
Starting price
$9.99/month
band: Under $10 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | 6 requests per month; Customizable Return Portal page; Rule & Refund/Exchange reasons setup; Exchange to the same product/variant; Refund to Discount code & Store credit; Multiple languages supported; Notifications via email; Multilple shipping carriers supported |
| Professional | $9.99/month | not offered | 14 days | 80 free requests per month, only $0.2 per extra request | All features in Free plan; Exchange to different product/variant; Packing Slip supported; Refund by Gift code; Return/Exchange Fee by conditions; Return/Exchange Reward by conditions; Priority support |
| Ultimate | $29.99/month | not offered | 14 days | Unlimited requests | All features in Professional plan; Automation Approval; API/Webhook (Coming soon); Dedicated priority support |
Rating distribution
274 ratings on the listing at crawl time.
- 5 stars256(93%)
- 4 stars8(3%)
- 3 stars3(1%)
- 2 stars0(0%)
- 1 star7(3%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsOct 14, 202624coutureGermany3 months using the app
"great app and great support"
5 starsSep 18, 2026ZORYSEgypt25 days using the app
"It's a valuable app with fair pricing. It might miss some small enhancements and customisation options, but the best part is the customer service. It's ..."
1 starJul 15, 2026SouliUnited States5 months using the app
"Doesn't send return instructions once you approve the return. You have to go back and "resend" approval email. Ive contacted them several times and have ..."
Screenshots
5 of 6 listing screenshots, composed as review cards. Captions are the developer's own.
1 of 5: Simple and easy return process 
2 of 5: Refund & Reward with credits, gift cards and discount codess 
3 of 5: Boost sales & reduce costs with return fees 
4 of 5: Build the Return Portal page with your own branding style 
5 of 5: Integrate with multiple shipping carriers
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Return options
- Manual refunds
- Exchanges
- Replacements
- In-store returns
- Gift cards
- Store credit
- Discount codes
Return management
- Automated approvals
- Return portal
- Custom policies
- Non-returnable items
- Return windows
- Return reasons
- Multi-language
- Shipping labels
- Return tracking
- Email notifications
- Custom branding
- Refund management
- Stock updates
Labels and packaging
- Return labels
- Carrier selection
Managing shipments
- Email notifications
- Order updates
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Customer accounts, Shopify Admin
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, discounts, gift cards, store credit
- Edit customers: Customer data
- Edit products: Inventory, products, product listings, collections
- Edit orders: Draft orders, all order history, returns
- Edit discounts: Discount codes and promotions
- Edit gift cards: Gift cards
- Edit store credit: Store credit accounts, store credit account transactions
- View other data: Locations
Developer
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
ShipStation Orders & Inventory
4.2(707) · listed as similar by Shopify
Return Prime:Return & Exchange
4.8(774) · listed as similar by Shopify
ILS: Indian Logistics Services
4.9(79) · listed as similar by Shopify
EcoReturns: AI powered Returns
4.9(129) · shares 71% of feature handles
CWILL Returns & Exchanges
4.9(487) · shares 69% of feature handles
Synctrack Returns & Exchanges
4.9(132) · shares 69% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 91 words.Show
- Submit and manage return and exchange requests clearly at different steps.
- Different policies and rules can be created and applied for different products.
- An easy-to-use embedded portal allows customers to submit requests quickly.
- Customers always get updated via email at each step of the request.
- We support edit text, banner and colors of the portal to match your style.
Create and manage auto returns & exchanges, return labels, policy. Connect to all shipping carriers.
Return and Exchange management app provides a quick and clear flow-based solution to handle all return and exchange requests from your customers. Store owner can freely create different return and exchange policies and rules applied to different products based on various situations. Customers can easily submit requests via an embedded public portal on the site and keep updated via email notifications. Text, banner and color on the portal are supported to change directly, just contact us!
Questions and comments
Questions people ask about Yanet Returns & Exchanges, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Data as of Oct 20, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.
274 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.