Shopify app
LeaderReturn Prime:Return & Exchange
Automate Returns & Exchanges. Turn Refunds into Revenue
- Rating on Shopify
- 4.8(774)
- Reviews
- 774
- Developer
- Appsdart Solutions Private Limited
- Launched
- October 8, 2020
- Pricing
- Free to install. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.76
category median 4.43
Reviews in the last 180 days
112
from 776 collected reviews
1 and 2 star share
2%
13 of 774
Starting price
$19.99/month
band: $10 to $29 · 15-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Start | Free to install | not offered | none | $0.49 per additional request | 5 Free Return Requests; Branded Returns Portal; Variant Exchanges; Unlimited Return Reasons; Customer Portal in Multiple Languages; Add Upto 2 Logistics/Carriers; EU-compliant withdrawal button; Custom Email Notifications |
| Grow - Starting at | $19.99/month | not offered | 15 days | $0.49 per additional request | 60 Requests per Month; All Features in Free Plan; Auto-Approve Return/Exchange Requests; Pro-Rated Refunds on BXGY Orders; Status Tracking for Returns/Exchange; Advanced Analytics; Refund to Store Credit; 24*7 Live Support |
| Thrive AI | $79.99/month | not offered | 15 days | $0.79 per additional request | 180 Requests per Month; All Features in Grow Plan; Intelligent Exchange Discount; Intelligent Return Fees; Pro-Rated Refunds on BXGY Orders; Category Level Insights; Customer Profile based Incentives; Account manager + 24/7 live support |
| Scale | $149.99/month | not offered | 15 days | $0.49 per additional request | 450+ Requests per Month; All Features in Grow Plan; Integrate with WMS of Your Choice; Unlimited Users & Logistics/Integrations; Webhook & API Access; SLA Management; Dedicated Account/Revenue manager; Performance Review Meetings |
Rating distribution
774 ratings on the listing at crawl time.
- 5 stars739(95%)
- 4 stars18(2%)
- 3 stars4(1%)
- 2 stars2(0%)
- 1 star11(1%)
Review collection
What the site has collected for this app, so every number below can be checked against its window.
- Collected: 776 of 776 reviews (100% coverage)
- Window: Oct 12, 2020 to Oct 14, 2026
- Replied by the developer: 8 of 776 collected
- Collected on Oct 15, 2026
Latest reviews
The 10 most recent of 776 collected reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsOct 14, 2026Bene KleedIndia3 months using the app
"Great App & Excellent Support We’ve had a really good experience with Return Prime at Bene Kleed. The app is simple to use, reliable, and ..."
5 starsOct 8, 2026Malva EuropaSpain9 days using the app
"It always open to help all our enquiries, and we have no problem operating 4+ stores with this app"
5 starsOct 7, 2026tanchuiIndia5 months using the app
"Great app, it make our exchange and return process automatic, reduced our work and give option to customer for 24/7"
5 starsOct 5, 2026Kettingenenarmbanden.comNetherlandsAbout 1 month using the app
"I am currently still in the process of setting up and testing Return Prime, so I think it is a little too early for me ..."
5 starsOct 3, 2026K&K's Giving TreeUnited StatesOver 3 years using the app
"Excellent customer service!"
5 starsSep 29, 2026PoetriqueIndia8 months using the app
"Excellent App & Outstanding Support Return Prime has been a great experience for us. The app is reliable, easy to work with, and the service ..."
5 starsSep 24, 2026ZishtaIndiaOver 3 years using the app
"Quick help! knowledgeable Associate."
5 starsSep 22, 2026FynsiaIndia18 days using the app
"Great app custom built for indian ecom webistes. Seamless assisstance by team member Madhav"
5 starsSep 3, 2026Misty Mynx Official StoreThailandAbout 1 year using the app
"Map out all the conditions we've examined for the return and exchange app, including essential features, clear rules, and additional elements. Suggest requirements starting from ..."
5 starsSep 2, 2026ReccyIndia9 months using the app
"Great Support ! The agent Rohit responded within minutes , understood my requirement and implemented the changes super fast."
Screenshots
5 of 7 listing screenshots, composed as review cards. Captions are the developer's own.
1 of 5: Easy Return Portal 
2 of 5: Convert Returns into Exchanges 
3 of 5: Offer store credits as refund methods 
4 of 5: Increase AOV during the returns journey 
5 of 5: Return automation workflows
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Return options
- Automated refunds
- Manual refunds
- Exchanges
- Replacements
- In-store returns
- QR codes
- Gift cards
- Store credit
- Gift returns
- Discount codes
Return management
- Automated approvals
- Return portal
- Custom policies
- Non-returnable items
- Return windows
- Return reasons
- Multi-language
- Shipping labels
- Return tracking
- SMS notifications
- Email notifications
- Custom branding
- Refund management
- Stock updates
- Customer blocklists
- Analytics
Labels and packaging
- Label creation
- Address validation
- Customs documents
- Return labels
- Barcode scanning
- Order sync
- Multi-language
- Carrier selection
- Shipping rates
Managing shipments
- Order sync
- Real-time tracking
- Branded tracking page
- Email notifications
- Order updates
- Shipping analytics
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
- and 100+ integrations
- Klaviyo 81 apps
- UPS 36 apps
- USPS 26 apps
- Yotpo 13 apps
- Zapier 43 apps
Shopify surfaces: Checkout, Customer accounts
Data access
As disclosed on the listing. Never scored.
Not disclosed on the listing.
Developer
Appsdart Solutions Private Limited
- Apps in the dataset:
- 1
- Address:
- Berlin, DE
- Website:
- returnprime.com
- Support email domain:
- returnprime.com
- English support:
- yes
- Resources:
- Privacy policy, FAQ, App Documentation, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
ShipStation Orders & Inventory
On Shopify, not yet in the dataset · listed as similar by Shopify
ILS: Indian Logistics Services
On Shopify, not yet in the dataset · listed as similar by Shopify
Yanet Returns & Exchanges
On Shopify, not yet in the dataset · listed as similar by Shopify
yayloh | Returns & Exchanges
5.0(11) · shares 59% of feature handles
Narvar Return and Exchange
4.5(21) · shares 56% of feature handles
Nexus by EasyPost
5.0(11) · shares 52% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 93 words.Show
- Branded return portal that connects to your WMS, carriers and helpdesk
- Auto-approve or reject returns with rules on reason, product and return window.
- Decide when customers pay a price difference on exchanges, or waive it fully.
- Generate return labels, track shipments and send status updates automatically
- Recover revenue with exchanges, store credit and upsells inside the return flow.
Return Prime is a returns & exchanges platform for growing D2C brands.
Return Prime runs your full post-purchase returns flow. Customers raise returns & exchanges on a branded portal. Rules auto-approve or reject requests by reason, product & return window. Offer exchanges, store credit or refunds, & upsell during the return to hold revenue. Choose when to charge an exchange price difference, extend the window on one order, and refund Buy X Get Y orders pro-rata. Track SLA breaches, connect 100+ WMS & logistics tools, support EU right of withdrawal & 24x7 support.
Data as of Oct 14, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.
774 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.