Shopify app
NewRespondo
AI support agent for chat, email and order tracking
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- Social-mark
- Launched
- August 11, 2026
- Pricing
- From $7.99/month. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.43
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$7.99/month
band: Under $10 · 7-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Basic | $7.99/month | not offered | 7 days | none stated | 100 orders with email sequences/month; 3 automated email steps per sequence; 100 AI answers: chat and email / month; Branded order-tracking page; Answers from content you approve |
| Growth | $24.99/month | not offered | 7 days | none stated | 500 orders with email sequences/month; 5 automated email steps per sequence; 500 AI answers: chat and email / month; 500 active Shopify products; 100 merchant-approved FAQ answers; Import up to 10 pages or documents; Tracking page with no Respondo branding; Controlled autonomy within your rules |
| Pro | $49.99/month | not offered | 7 days | none stated | 1,000 orders with email sequences/month; 8 automated email steps per sequence; 1,000 AI answers: chat and email / month; 2,000 active Shopify products; 500 merchant-approved FAQ answers; Import up to 30 pages or documents; Controlled autonomy within your rules |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Tracking
- Branded tracking page
- Order lookup page
- Custom tracking link
- Translation
- Estimated delivery date
- Dashboards
Notifications
- Translation
- Custom notifications
- Automations
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Checkout
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, discounts, Online Store, Shopify admin
- View customers: Customer data
- View products: Products, collections
- View orders: Order fulfillments, all order history for the last 60 days
- Edit discounts: Discount codes and promotions
- Edit Online Store: Online Store pages, Online Store page content on a path controlled by the app
- View Shopify admin: Legal policies
Developer
Social-mark
- Apps in the dataset:
- 3
- Address:
- 72 boulevard de strasbourg,campus des sciences, Marseille, 13003, FR
- Website:
- not stated
- Support email domain:
- trackflow.app
- English support:
- yes
- Resources:
- Privacy policy
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
WhatsApp
4.4(912) · listed as similar by Shopify
CWILL Order Tracking
5.0(3,177) · listed as similar by Shopify
AfterShip Order Tracking
4.6(1,502) · listed as similar by Shopify
Order Lookup | venntov
4.2(35) · shares 69% of feature handles
TrackX‑Order Track and Upsell
5.0(1) · shares 67% of feature handles
Shipping Tracker
3.4(21) · shares 64% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 80 words.Show
- Manage customer support by chat and email in one inbox
- Answer customer questions using knowledge you approve
- Growth and Pro: delegate support with controlled autonomy
- Allow tracking links and discounts within the limits you set
- Stay in control with human approval, pause and handoff
An AI agent for chat and email support. Controlled actions with Growth and Pro.
Respondo handles customer support by chat and email using knowledge you approve. Keep conversations in one inbox and customers informed about their orders. With Growth and Pro, delegate actions with controlled autonomy through the secure chat: send tracking links and create discount codes within your rules. Set the agent’s permissions and limits, review its decisions, and take over or hand off to your team when needed.
Questions and comments
Questions people ask about Respondo, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 23, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.