Shopify app
NewText ‑ AI Agent & Live Chat
Drive sales with AI Live Chat & Cart Recovery
- Rating on Shopify
- 5.0(2)
- Reviews
- 2
- Developer
- Text
- Launched
- May 12, 2026
- Pricing
- From $25/month. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.73
category median 4.70
Reviews in the last 180 days
2
from the 2 reviews on the listing page
1 and 2 star share
0%
0 of 2
Starting price
$25/month
band: $10 to $29 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Essential | $25/month | not offered | 14 days | none stated | AI Copilot; Live visitors tracking; Real-time cart preview; Tracking orders from chats; Cart recovery campaign; Sales reporting; Shared inbox and ticketing system; Live chat, email, and Messenger |
| Growth | $99/month | not offered | 14 days | none stated | Everything from Essential; Chat topics insights; Tag suggestions; Ticket and chat summary; Multilingual support; Advanced widget customization; Advanced reporting; Unlimited chat hisotory |
Rating distribution
2 ratings on the listing when last refreshed.
- 5 stars2(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 2 most recent of 2 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsSep 25, 2026Nuvoo.comFinland2 days using the app
"Absolutely awesome app with wonderful people behind it! The new features in the app are a gamechanger! With more robust reporting, AI Agents that can ..."
5 starsSep 17, 2026Kent BicyclesUnited States23 days using the app
"We’ve been using TEXT for our customer service, and honestly, it’s made things a lot easier for us. One of the biggest improvements has been ..."
Screenshots
5 of 7 listing screenshots, composed as review cards. Captions are the developer's own.
1 of 5: Text AI live chat assistant for customer support and sales. 
2 of 5: Shopper context with carts, orders, and buying intent 
3 of 5: AI agent checks an order’s shipping status in chat 
4 of 5: AI agent answers from your live Shopify catalog 
5 of 5: Omnichannel inbox with full customer conversation history
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- SMS
- Email chat
- Social media
- File upload
- Multi-language
- Push notifications
- Behavior tracking
- Agent analytics
- Encryption
- Customer insights
Automated responses
- Cart recovery
- Discounts
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Order updates
- Cross-sell
- Upsell
- Surveys
- Send transcript
Customization
- Color and font
- Emojis and stickers
- Chat window
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Chat flows
- Agent avatar
- Cart upsell
Offers and recommendations
- Product recommendations
- AI recommendations
Analytics
- Conversion rates
- Funnel performance
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Checkout
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system, browsing behavior, client ID cookie
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, store analytics, Online Store, Shopify admin
- Edit customers: Browsing behavior, customer data
- View products: Products, collections
- Edit orders: All order history
- Edit store analytics: Web pixels
- Edit Online Store: Online Store script tags
- View Shopify admin: Legal policies
Developer
Text
- Apps in the dataset:
- 4
- Address:
- 101 Arch Street, 8th Floor, Boston, MA, 02110, US
- Website:
- www.text.com
- Support email domain:
- livechat.com
- English support:
- yes
- Resources:
- Privacy policy
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
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Algoshop AI Chatbot &Live Chat
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 93 words.Show
- AI agent trained on your live inventory answers questions and helps you sell
- Live cart, past orders, and spend at a glance to help agents spot buying intent
- Custom skills let the AI agent act, not just answer - qualify, recover, route
- In-chat cart recovery that shows returning visitors their saved carts
- Sales reports tie every chat to the revenue it earned
Turn support into sales. See live carts, past orders, and spend.
Turn customer service into a sales channel. See live carts, past orders, and lifetime spend as you chat. Get notified when items are added or removed mid-conversation. The AI agent spots buying intent and acts on it, understanding conversation context to answer product questions from live inventory and show product cards in chat. It also answers "where's my order?" on its own, so that question never lands in your queue. One inbox for every channel — website, SMS, Messenger, WhatsApp, and email.
Questions and comments
Questions people ask about Text ‑ AI Agent & Live Chat, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 20, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
2 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.