Shopify app
NewTenChaty: AI Chatbot+Live Chat
AI Chatbot & Live Chat by Tencent Cloud — 24/7...
- Rating on Shopify
- 5.0(4)
- Reviews
- 4
- Launched
- October 1, 2025
- Pricing
- Free plan available. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.65
category median 4.52
Reviews in the last 180 days
3
from the 3 reviews on the listing page
1 and 2 star share
0%
0 of 4
Starting price
$9.90/month
band: Under $10 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | 100 AI replies per month; 100 products for training up; 5 faqs for training up; 90-days chat history |
| Standard Plan | $9.90/month | not offered | 14 days | Extra replies at $0.02 each | 1000 AI replies per month; 500 products for training up; 10 faqs for training up; 360-days chat history; Customizable interface & features |
| Pro Plan | $24.90/month | not offered | 14 days | Extra replies at $0.02 each | 3000 AI replies per month; 1000 products for training up; 50 faqs for training up; Unlimited chat history; Customizable interface & features |
| Plus Plan | $99/month | not offered | 14 days | Extra replies at $0.02 each | 10000 AI replies per month; 5000 products for training up; 50 faqs for training up; Unlimited chat history; Customizable interface & features; Private customer support |
Rating distribution
4 ratings on the listing at crawl time.
- 5 stars4(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsAug 27, 2026KINGROON 3DHong Kong SAR15 days using the app
"We’ve found the app helpful for answering customer questions outside our team’s working hours. It gives customers another way to get basic information quickly."
5 starsJul 29, 20264MYTUUnited States13 days using the app
"This app is very convenient and easy to use. The setup process is simple, while the features are comprehensive and well designed. The AI provides ..."
5 starsJul 29, 2026lumiyearHong Kong SARAbout 1 month using the app
"As a solo store owner, I cannot be online 24/7. TenChaty covers off-hours and handles the repetitive questions — order status, sizing, returns. The handoff ..."
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- Real-time translation
- Push notifications
- Behavior tracking
- Agent analytics
- Customer insights
Automated responses
- Cart recovery
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Order updates
Customization
- Color and font
- Emojis and stickers
- Chat window
- Business hours
- Welcome messages
- Tagging
- Chat flows
Editing tools
- AI generation
- Multi-language
Display options
- Accordions
- Tabs
- Sidebar
- Custom templates
- FAQ page
- Instant answers
- Customer feedback
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Shopify Admin
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, discounts, Online Store, Shopify admin
- Edit customers: Customer data
- View products: Inventory, products, collections
- View orders: All order history, shipping information
- View discounts: Discount codes and promotions
- View Online Store: Theme
- View Shopify admin: Legal policies
- View other data: Locations
Developer
Tencent Cloud International Pte. Ltd.
- Apps in the dataset:
- 1
- Address:
- 10 ANSON ROAD #21-07 INTERNATIONAL PLAZA Singapore, Singapore, 079903, SG
- Website:
- not stated
- Support email domain:
- tencent.com
- English support:
- yes
- Resources:
- Privacy policy
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
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Buddy AI: Agentic Commerce
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 70 words.Show
- Provide instant, 24/7 customer support with advanced AI sales assistance
- Upload docs, set FAQs, discounts and prompts. AI learns fast, answers accurately
- Manage conversations with your team from any channel in one inbox
- Let customers track and inquire about orders directly in the chat
- Ready-to-go, Zero Code AI Agent trained on your store details
AI Chatbot & Live Chat by Tencent Cloud — 24/7 Support
Stop losing sales to unanswered questions and time zone gaps. TenChaty, a customer support solution by Tencent Cloud, combines an intelligent AI chatbot with a powerful live chat platform designed specifically for Shopify merchants. Get instant, 24/7 customer support and FAQs in multiple languages, seamless agent handoff, and deep sales insights — all set up in under 3 minutes.
Questions and comments
Questions people ask about TenChaty: AI Chatbot+Live Chat, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Data as of Oct 20, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.
4 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.