Shopify app
NewRMS Returns & Credit Manager
Automate returns, issue store credit and resolve disputes.
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- RMS
- Launched
- May 5, 2026
- Pricing
- Free plan available. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.63
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$19.99/month
band: $10 to $29 · 7-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | 5 returns per month; Email notifications |
| Growth | $19.99/month | $199.92/year | 7 days | none stated | 50 returns per month; Shipping labels (provider integration); Email notifications; Store credit |
| Professional | $49.99/month | $499.92/year | 7 days | none stated | Unlimited returns per month; Shipping labels (provider integration); Email notifications; Analytics dashboard; Store credit + bonus credits |
| Enterprise | $149.99/month | $1499.88/year | 7 days | none stated | Unlimited returns per month; Shipping labels (provider integration); Email notifications; Analytics dashboard; White label branding; Store credit + bonus credits; API access |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Return options
- Automated refunds
- Exchanges
- Store credit
- Discount codes
Return management
- Return portal
- Return windows
- Return reasons
- Shipping labels
- Return tracking
- Email notifications
- Refund management
- Analytics
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Customer accounts
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, discounts
- View customers: Customer data
- View products: Products, collections
- Edit orders: Order fulfillments, merchant managed fulfillment, all order history for the last 60 days, returns, shipping information
- Edit discounts: Discount codes and promotions
- View other data: Locations
Developer
RMS
- Apps in the dataset:
- 4
- Address:
- London, ENG, GB
- Website:
- not stated
- Support email domain:
- reedmace.net
- English support:
- yes
- Resources:
- Privacy policy, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
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Looked After: Returns & Claims
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FairReturns & EU Withdrawal
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 83 words.Show
- Self-service portal — Customers request returns without emailing support
- Auto-approval rules — Skip manual review for eligible returns
- Exchange-first workflow — Route eligible returns to exchange, not refund
- Store credit with bonus — Incentivise credit over a cash refund
- Condition disputes — Photo evidence before approving a refund
Turn "please help with my return" into a process, not a fire drill.
Somewhere in your inbox is a return you meant to deal with three weeks ago. Somewhere in a spreadsheet is store credit you promised and never issued. RMS Returns & Credit Manager gives customers a self-service portal — request, label, track, no back-and-forth — while every return moves through a clear process on your side, credit and refunds handled automatically. Chaos becomes a process that your customers appreciate you for.
Questions and comments
Questions people ask about RMS Returns & Credit Manager, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.