Shopify app
NewLooked After: Returns & Claims
Returns, exchanges and warranty claims in one logged thread
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- FlexiLay Pty Ltd
- Launched
- October 12, 2026
- Pricing
- From $19/month. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.63
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$19/month
band: $10 to $29 · 30-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Starter | $19/month | $190/year | 30 days | Includes 25 cases a month. Each case beyond is 60¢, billed through Shopify, capped at $57 per 30 days. Annual plans | 25 cases a month; Free when FlexiLay Payments is active; Returns, exchanges and warranty claims; Returns Page with no login needed; Order button and account page for buyers; Rules, windows and automatic approval; Refunds made through Shopify; 3 custom questions, 3 team members |
| Growth | $49/month | $490/year | 30 days | Includes 100 cases a month. Each case beyond is 50¢, billed through Shopify, capped at $147 per 30 days. Annual plan | 100 cases a month; Everything in Starter; Unlimited custom questions and team; Route cases by request type; Replacement and parts orders from invent; Restock returned items on refund; Flags, attention filters and law wording; 12-month attachment retention |
| Pro | $129/month | $1290/year | 30 days | Includes 400 cases a month. Each case beyond is 40¢, billed through Shopify, capped at $387 per 30 days. Annual plan | 400 cases a month; Everything in Growth; SLA and response-time reporting; Priority support; Carrier labels (coming soon); 24-month attachment retention; Lowest overage rate at 40¢ a case; Remove "Powered by Looked After" |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Return options
- Automated refunds
- Exchanges
- Replacements
- Store credit
Return management
- Return portal
- Custom policies
- Return windows
- Return reasons
- Shipping labels
- Return tracking
- Email notifications
- Custom branding
- Refund management
- Stock updates
- Analytics
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
- FlexiLay
- Returns 8 apps
Shopify surfaces: Customer accounts, Shopify Admin, Customer Accounts
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders
- View customers: Customer data
- View products: Products, collections
- Edit orders: All order history, returns
- View other data: Locations
Developer
FlexiLay Pty Ltd
- Apps in the dataset:
- 1
- Address:
- Launceston, TAS, AU
- Website:
- flexilay.com
- Support email domain:
- flexilay.com
- English support:
- yes
- Resources:
- Privacy policy, FAQ, Tutorial, App Documentation
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 100 words.Show
- Returns, exchanges and warranty claims from any order or a no-login Returns Page
- Rules for windows, who pays postage, restocking fees and automatic approval
- Refunds through Shopify, restock on refund, replacement and parts orders
- Return instructions and labels, buyer updates and a logged two-way thread
- Shopify return sync both ways, team routing and consumer-law wording by country
Returns, exchanges and warranty claims from any order, in one logged thread. Refunds Integrated.
Looked After gives your store a returns desk. Buyers start a return, an exchange or a warranty claim from any order in their account, or from a Returns Page that needs no login, with photos and answers to your questions. Rules check the window and reason; you approve, decline or ask more in one thread that emails the buyer. Send return instructions and a label, create replacement orders, and resolve with a refund via Shopify, store credit or repair. Returns raised in Shopify become cases too.
Questions and comments
Questions people ask about Looked After: Returns & Claims, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 23, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.