Shopify app
NewRetractly: EU Withdrawal
Set up EU withdrawal button per Directive 2023/2673
- Rating on Shopify
- 4.8(17)
- Reviews
- 17
- Developer
- TG-AI Apps
- Launched
- May 11, 2026
- Pricing
- Free plan available. Free trial available.
- Languages
- German, English, French, Spanish, Portuguese (Brazil)
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.61
category median 4.58
Reviews in the last 180 days
3
from the 3 reviews on the listing page
1 and 2 star share
0%
0 of 17
Starting price
$7.99/month
band: Under $10 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | Withdrawal button per § 356a BGB; Unlimited withdrawals; Automatic customer emails; Approve, reject, and refund withdrawals; Automatic deadline & order validation; Partial withdrawal - select items; Withdrawal reason prompt in form; Storefront in 24 official EU languages |
| Plus | $7.99/month | not offered | 14 days | none stated | All Free features included; No "Powered by Retractly" branding; Custom button colours; Email branding (logo & colours); Custom email sender name; Configurable withdrawal period & start; Add your own withdrawal reasons; Analytics charts in the dashboard |
| Pro | $19/month | not offered | 14 days | none stated | All Plus features included; Create Shopify Returns automatically; Shopify Flow (Slack, Teams, Discord); Automatic fraud warning; Deadline calendar (monthly overview); CSV export of all withdrawals; Priority support |
Rating distribution
17 ratings on the listing when last refreshed.
- 5 stars15(88%)
- 4 stars1(6%)
- 3 stars1(6%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsJul 16, 2026Bernstein GoldGermanyAbout 24 hours using the app
"Tolle App und fantastischer Kundenservice! Oliver vom Support war extrem hilfsbereit und schnell. Er hat den Widerrufsbutton genau nach meinen Wünschen unten im Footer eingebaut ..."
5 starsJul 1, 2026LashesViewAustria9 days using the app
"Die Einbindung lief gut und war ziemlich einfach. Funktion sofort einwandfrei entsprechend der gesetzlichen Vorgaben. Support sehr bemüht und freundlich, schnelle Lösung. Meine TOP Empfehlung!"
5 starsJun 7, 2026MEA LAETUSGermanyAbout 23 hours using the app
"Sehr empfehlenswerte App mit starkem Support! Ich bin sehr zufrieden mit Retractly. Die App ist übersichtlich aufgebaut, einfach zu bedienen und erfüllt genau den Zweck ..."
Developer replied. Read on Shopify
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Return options
- Automated refunds
- Manual refunds
Return management
- Automated approvals
- Return portal
- Custom policies
- Return windows
- Return reasons
- Multi-language
- Email notifications
- Custom branding
- Refund management
- Analytics
Compliance
- Data privacy
- Terms and conditions
- Policy management
Customization
- Color and font
- Multi-language
- Custom text
- Buttons
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Shopify Flow, Shopify Admin
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, Shopify admin
- View customers: Customer data
- View products: Products, collections
- Edit orders: All order history for the last 60 days, returns
- Edit Shopify admin: Files
- Edit other data: Locales, locations, Online Store navigation
Developer
TG-AI Apps
- Apps in the dataset:
- 2
- Address:
- Kurhausstraße 78a, Hennef (Sieg), 53773, DE
- Website:
- not stated
- Support email domain:
- tg-ai.de
- English support:
- not offered per the listing
- Resources:
- Privacy policy
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
EW: EU Withdrawal Button &Form
4.9(2,317) · listed as similar by Shopify
Revoq ‑ EU Withdrawal Button
4.8(571) · listed as similar by Shopify
EU Withdrawal Button Free
On Shopify, not yet in the dataset · listed as similar by Shopify
Withdrawly: EU Form & Button
4.8(6) · shares 55% of feature handles
Withdrawal Button ‑ EasyReturn
5.0(9) · shares 52% of feature handles
Rightly ‑ EU Withdrawal Button
5.0(1) · shares 52% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 87 words.Show
- EU Directive 2023/2673 set up in under 2 minutes
- Withdrawal in under 60 seconds, even for guest customers without an account
- One-click refund, inventory is automatically restocked
- Automatic emails for confirmation, approval, and rejection
- Dashboard with KPIs, filters, CSV export, and fraud detection
EU withdrawal button per Directive 2023/2673. Automated, no-code, live in under 2 minutes.
From June 19, 2026, the withdrawal button is mandatory across the EU (Directive 2023/2673). Retractly sets it up automatically, no developer needed. Your customer submits a withdrawal in under 60 seconds, even without an account. Confirmation, approval, and rejection emails are sent automatically. Issue refunds with one click, inventory is restocked automatically. Track everything in a dashboard with KPIs, filters, and CSV export. Forms and emails are available in all 24 official EU languages.
Questions and comments
Questions people ask about Retractly: EU Withdrawal, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 20, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
17 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.