Shopify app
NewReturnly
Automate returns, exchanges & refunds with AI
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- Shopitale
- Launched
- May 21, 2026
- Pricing
- From $29/month. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.63
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$29/month
band: $10 to $29 · 90-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Starter | $29/month | not offered | 90 days | none stated | not listed |
| Growth | $79/month | not offered | none | none stated | not listed |
| Scale | $199/month | not offered | none | none stated | not listed |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Return options
- Automated refunds
- Manual refunds
- Exchanges
- Store credit
Return management
- Email notifications
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Shopify Admin
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Orders, store credit
- Edit orders: Draft orders, all order history for the last 60 days, returns
- Edit store credit: Store credit account transactions
Developer
Shopitale
- Apps in the dataset:
- 2
- Address:
- Diana as Bl 47 VH J AP 105, 105, Sofia, 1172, BG
- Website:
- returnlyapp.com
- Support email domain:
- returnlyapp.com
- English support:
- yes
- Resources:
- Privacy policy
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
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EW: EU Withdrawal Button &Form
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Revoq ‑ EU Withdrawal Button
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Alify Aliexpress Order Manager
No ratings yet · shares 57% of feature handles
Returnio: Returns & Exchanges
No ratings yet · shares 50% of feature handles
FairReturns & EU Withdrawal
5.0(1) · shares 44% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 92 words.Show
- AI classifies every return with risk score, category, reasoning, confidence
- One-click refunds, native Shopify store credit, or exchange draft orders
- Auto-approval rules with merchant-defined caps on value, item count, reasons
AI triages every return and auto-approves the safe ones — refunds, store credit & exchanges.
Returnly is AI-powered returns management for Shopify — returns, exchanges, refunds, and store credit from one queue. Every request is read by AI before you see it: the reason, the item, the order context. You get a recommendation, a confidence score, and a draft reply. Approve, deny, refund, or issue native Shopify store credit in one click — real Admin API mutations, no copy-paste between tabs. Auto-approval rules resolve the safe ones automatically. Branded self-service return portal.
Questions and comments
Questions people ask about Returnly, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 23, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.