Shopify app
EstablishedReturbo Returns & Exchanges
Turn returns into exchanges. EU Directive 2023/2673-ready
- Rating on Shopify
- 5.0(92)
- Reviews
- 92
- Developer
- Returbo AB
- Launched
- January 26, 2023
- Pricing
- From $89/month. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.73
category median 4.29
Reviews in the last 180 days
3
from the 3 reviews on the listing page
1 and 2 star share
0%
0 of 92
Starting price
$89/month
band: $30 to $99 · 30-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Pricing is set outside Shopify: External charges may be billed by Returbo AB separately from your Shopify invoice. Learn more Developer pricing page
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Core | $89/month | $936/year | 30 days | $15 for 10 extra requests | 1 shipping carrier; 30 returns/exchange/complaints per month; Autogenerated returnslips; Two languages - English + one more; Automated variant exchanges; Complaints attach image + comment; Withdrawal form EU Directive 2023/2673 |
| Plus | $249/month | $2544/year | 30 days | After limit, $15 for 10 extra requests | 3 shipping carriers; 200 returns/exchange/complaints per mon; Three languages - English + two more; Attach images & comments to returns; One Special dealine per request type; Customize return form; Different return locations per carrier; Automatic tracking of returns |
| Premium | $479/month | $4764/year | 30 days | After limit, $15 for 10 extra requests | 5 shipping carriers; 600 returns/exchange/complaints per mon; Rule customization; Nudge Exchanges; Upsell and Store credit; Cancel group discounts (eg 3 for 2); Proforma (international invoices); Custom costs |
| Enterprise | $1,124/month | $10788/year | 30 days | After limit, $15 for 10 extra requests | Unlimited shipping carriers; 1500 returns/exchange/complaints per mon; Dedicated development time; Dedicated account manager; All in Premium |
Rating distribution
92 ratings on the listing at crawl time.
- 5 stars90(98%)
- 4 stars2(2%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsAug 21, 2026Agda StudiosSweden3 months using the app
"Vi är väldigt nöjda med Returbo. Det har blivit mycket enklare med hanteringen av returer och toppen att kunna erbjuda byten också. Dom är snabba ..."
Developer replied. Read on Shopify
5 starsJul 7, 2026Sport of PadelSweden27 days using the app
"Smidig implementering som har förenklat vår returhantering! Enkelt att använda både för oss och för våra kunder."
Developer replied. Read on Shopify
5 starsJun 12, 2026RadneSweden21 days using the app
"Very good return management solution that was easy to get started with. From our first test to we used it in production was less than ..."
Developer replied. Read on Shopify
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Return options
- Automated refunds
- Manual refunds
- Exchanges
- Replacements
- QR codes
- Gift cards
- Store credit
- Gift returns
- Discount codes
Return management
- Automated approvals
- Return portal
- Custom policies
- Non-returnable items
- Return windows
- Return reasons
- Multi-language
- Shipping labels
- Return tracking
- SMS notifications
- Email notifications
- Custom branding
- Refund management
- Stock updates
- Analytics
Compliance
- Data privacy
- Terms and conditions
- Compliance reports
Customization
- Widget position
- Multi-language
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
- Bring 5 apps
- Bundles.app
- DHL 54 apps
- PostNord 11 apps
- Shippypro
- UPS 60 apps
Shopify surfaces: Shopify Admin
Data access
As disclosed on the listing. Never scored.
Not disclosed on the listing.
Developer
Returbo AB
- Apps in the dataset:
- 1
- Address:
- SVEAVÄGEN, 100, STOCKHOLM, 11350, SE
- Website:
- returbo.io
- Support email domain:
- returbo.io
- English support:
- yes
- Resources:
- Privacy policy, FAQ
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 98 words.Show
- Replace return emails and spreadsheets with one branded return portal
- Let customers resolve returns, exchanges and claims themselves
- Shipping labels created and tracked automatically
- Require photos and comments on every claim before it reaches your team
- Offer an exchange or store credit before the refund is ever issued
Turn refunds into exchanges and store credit. Return portal built for European brands and carriers.
Still running returns through your inbox and a spreadsheet? Returbo moves the whole flow into a branded portal on your store, built for high-volume brands in the Nordics and EU. Customers register returns, exchanges and claims themselves, labels from PostNord, DHL and more are generated and tracked until the item is back on your shelf. Offer an exchange or store credit before the refund is issued. EU 2023/2673 withdrawal form included. Start free and prove it on your own returns before you pay.
Data as of Oct 15, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.
92 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.