Shopify app
NewSymplChat: WhatsApp COD & Cart
Keep customers updated on orders via chat and WhatsApp alerts.
- Rating on Shopify
- 3.2(2)
- Reviews
- 2
- Developer
- PakoraApp
- Launched
- April 29, 2026
- Pricing
- Free plan available
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.52
category median 4.70
Reviews in the last 180 days
2
from the 2 reviews on the listing page
1 and 2 star share
50%
1 of 2
Starting price
$19/month
band: $10 to $29
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free to install | Free | not offered | none | none stated | Automated Order Confirmations; Order Fulfillment & Cancellation Alerts; COD Order Verification; Abandoned Cart Recovery; Live Message Dashboard; Whatsapp Chat widget |
| Enterprise | $19/month | not offered | none | none stated | Everything in Free +; Two-Way Messaging; Receive Customer Messages (Webhook); Dedicated Chat Menu |
Rating distribution
2 ratings on the listing when last refreshed.
- 5 stars1(50%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star1(50%)
Latest reviews
The 2 most recent of 2 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsOct 1, 2026Zam Zam PerfumesPakistan23 days using the app
"recommended automate much of the tasks"
1 starMay 18, 2026BlushedPakistanAbout 4 hours using the app
"Terrible experience"
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- Live chat
- SMS
Automated responses
- Cart recovery
- COD verification
- Discounts
- Quick replies
- Shipping alerts
- Order updates
- Cross-sell
- Upsell
Customization
- Chat window
- Business hours
- Welcome messages
- Chat assignment
- Chat flows
Managing campaigns
- Bulk messaging
- Personalized messages
- Scheduled messages
- Templates
- Two-way messaging
- Conversion metrics
- ROI tracking
- Segmentation
- Opt-in
Workflow automation
- Cart recovery
- Discount codes
- Feedback requests
- Order confirmations
- Payment reminders
- Product recommendations
- Order tracking
- Welcome messages
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
- Facebook Business
- Meta 191 apps
- WhatsaApp Business API
- WhatsApp 434 apps
- WhatsApp Business 50 apps
Shopify surfaces: Shopify Admin
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, Online Store
- View customers: Customer data
- Edit products: Products, collections
- Edit orders: All order history
- Edit Online Store: Checkout page, Online Store script tags
Developer
PakoraApp
- Apps in the dataset:
- 1
- Address:
- Sheridan, WY, US
- Website:
- symplchat.com
- Support email domain:
- symplchat.com
- English support:
- yes
- Resources:
- Privacy policy, FAQ
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 91 words.Show
- Abandoned cart recovery via WhatsApp
- Automated order and COD notifications
- Ready-made WhatsApp message templates
- Customer inbox for two-way WhatsApp messaging
- Customizable WhatsApp chat widget
SymplChat automates COD confirmations and cart recovery on WhatsApp. Fewer fake orders, more sales.
Cash on delivery stores lose money to fake orders and returns, and many shoppers leave before finishing checkout. SymplChat connects your store to WhatsApp and handles these conversations automatically. Customers confirm or cancel COD orders with one tap before you ship. Shoppers who leave their cart get a reminder with a link back to checkout. Customers also receive order and shipping updates, and an AI assistant answers their questions in a shared inbox your team can manage.
Questions and comments
Questions people ask about SymplChat: WhatsApp COD & Cart, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 23, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
2 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.