Shopify app
EmergingFlexReturn Return Center
Smart order return app to automate and manage customer returns
- Rating on Shopify
- 2.5(20)
- Reviews
- 20
- Developer
- Flextech
- Launched
- July 14, 2021
- Pricing
- Free to install
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
3.87
category median 4.43
Reviews in the last 180 days
0
from the 3 reviews on the listing page
1 and 2 star share
35%
7 of 20
Starting price
$6.99/month
band: Under $10
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free to install | not offered | none | $0.7 per return over 5 free returns | 5 free returns per month; Return rules; Customizable branded return portal; Returns management admin; Email notifications; Messaging for returns |
| Small | $6.99/month | not offered | none | $0.4 per return over 20 free returns | 20 free returns per month; Return rules; Customizable branded return portal; Returns management admin; Email notifications; Messaging for returns |
| Medium | $19.99/month | not offered | none | $0.3 per return over 100 free returns | 100 free returns per month; Return rules; Customizable branded return portal; Returns management admin; Email notification; Messaging for returns |
| Large | $69.99/month | not offered | none | $0.25 per return over 400 free returns | 400 free returns per month; Return rules; Customizable branded return portal; Returns management admin; Email notification; Messaging for returns |
Rating distribution
20 ratings on the listing at crawl time.
- 5 stars11(55%)
- 4 stars1(5%)
- 3 stars1(5%)
- 2 stars0(0%)
- 1 star7(35%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
1 starAug 7, 2025Sarah Marie Running Co.United StatesOver 2 years using the app
"UPDATE: this app is unusable. Sadly it's no longer working with shopify, with shipstation, do not add to your shop. Used to work so great! ..."
1 starJun 14, 2025Sterling LightingUnited StatesOver 3 years using the app
"I like the product, but whoever runs it stopped responding to support requests, the email function broke about 6 months ago and 0 responses, not ..."
3 starsOct 26, 2023Beth's - A Christmas and Holiday ShopUnited StatesOver 1 year using the app
"Overall, agree with other reviewers. It's a great app at a much better price than some of the other market solutions. Our biggest limitation is ..."
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Return options
- Automated refunds
- Manual refunds
- Exchanges
- In-store returns
Return management
- Automated approvals
- Return portal
- Custom policies
- Return windows
- Return reasons
- Multi-language
- Shipping labels
- Return tracking
- Custom branding
- Stock updates
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Data access
As disclosed on the listing. Never scored.
Not disclosed on the listing.
Developer
Flextech
- Apps in the dataset:
- 1
- Address:
- 101/115 Beach Street, Melbourne, VIC, 3207, AU
- Website:
- flexreturn.tawk.help
- Support email domain:
- flexreturnsaas.com
- English support:
- yes
- Resources:
- Privacy policy, FAQ, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
ShipStation Orders & Inventory
On Shopify, not yet in the dataset · listed as similar by Shopify
EW: EU Withdrawal Button &Form
On Shopify, not yet in the dataset · listed as similar by Shopify
Revoq ‑ EU Withdrawal Button
On Shopify, not yet in the dataset · listed as similar by Shopify
yayloh | Returns & Exchanges
5.0(11) · shares 58% of feature handles
AfterShip Returns & Exchanges
4.7(1,543) · shares 57% of feature handles
Narvar Return and Exchange
4.5(21) · shares 54% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 85 words.Show
- Customizable & beautiful return page supports 12 multi languages
- Email notifications sent to your customers at each step of return process
- Smart rules show customer optimal return options, reject unwanted return items
- Customers can choose different product variants to exchange, upload proof photos
- Auto shipping label, auto restock & auto return approval simplify return process
Smart return center to request and mange returns, exchanges, and refunds. Simplify return management
FlexReturn return center provides a fast and easy return process to maximize the chance your customers will shop again. It enables you to define smart return rules to automatically present the best return resolutions that suit your customer’s preferences. Return admin backend simplifies and streamlines the return management process, saving you and your team enormous amount of time. Automatic return approval and shipping label generation free you from tedious manual work.
Data as of Oct 15, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.
20 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.