Shopify app
NewCognito Assistant
Turn your FAQs into a storefront chatbot that answers shoppers
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- Cognito Group
- Launched
- July 27, 2026
- Pricing
- Free
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.66
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
Free plan
band: Free
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Editing tools
- Import and export
Display options
- FAQ page
- Instant answers
Automated responses
- FAQs
- Greetings
Customization
- Welcome messages
Data access
As disclosed on the listing. Never scored.
View customer data
Device and activity data
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Products, orders, custom data
- Edit products: Products, collections
- View orders: All order history for the last 60 days
- View custom data: Metaobjects
Developer
Cognito Group
- Apps in the dataset:
- 2
- Address:
- 1 st Floor, Flat No.: 27-3-6/A, Roots Primary School, Tanuku, West Godavari, Tanuku, AP, 534211, IN
- Website:
- not stated
- Support email domain:
- cognitoinnovations.com
- English support:
- yes
- Resources:
- Privacy policy
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 98 words.Show
- Create and edit FAQ questions and answers in the admin
- Import FAQs at once using a CSV
- Smart search matches customer questions to your FAQs
Help users find answers to common store FAQs by managing them in the admin.
Cognito Assistant helps merchants answer FAQ questions without staffing live chat. You can add questions and answers in the app, or import them through a CSV format.
A theme app embed adds a chat widget to the Storefront. User asks query. App searches your FAQs and returns closest matching answer. If there is no match, it will display your fallback message and recommend related FAQ questions. To set it up, just turn on the embed in the theme editor and save your FAQ list.
Questions and comments
Questions people ask about Cognito Assistant, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 20, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.