Shopify app
EstablishedChatra — Live Chat & Chatbot
Chat with site visitors to boost engagement and drive sales.
- Rating on Shopify
- 4.6(306)
- Reviews
- 306
- Developer
- Roger Wilco LLC
- Launched
- October 29, 2015
- Pricing
- Free plan available. Free trial available.
- Languages
- English, French, Spanish, Portuguese (Brazil), Russian
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.61
category median 4.68
Reviews in the last 180 days
3
from the 3 reviews on the listing page
1 and 2 star share
3%
10 of 306
Starting price
$31/month
band: $30 to $99 · 10-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free plan | Free | not offered | none | none stated | Up to 5 conversations per month; Live chat; Offline contact form bot; Most features; Free forever |
| Essential plan | $31/month | $300/year | 10 days | per Agent | Live chat; Chatbots; Instagram DM; Facebook chat; Realtime visitor list; Visitor info; Chat automation; Typing insights |
| Pro plan | $41/month | $396/year | 10 days | per Agent | All Essential plan features; Chat ratings & reports; Data export; Operating hours; Agent groups; Integrations; REST API & outgoing webhooks |
Rating distribution
306 ratings on the listing when last refreshed.
- 5 stars281(92%)
- 4 stars14(5%)
- 3 stars1(0%)
- 2 stars2(1%)
- 1 star8(3%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsOct 8, 2026LuniorCanadaOver 2 years using the app
"Great app and responsive customer support Chatra is a useful tool for communicating with website visitors and supporting customer inquiries. I also had a billing ..."
5 starsJul 13, 2026Legacies of America Woodworking CompanyUnited StatesOver 4 years using the app
"This app has been very beneficial with capturing potential customers, who have questions, and like to ask them before placing an order. By having the ..."
1 starJun 28, 2026Board Shorts World OutletUnited StatesOver 3 years using the app
"Installed the app in 2016 - 10 Years ago. They decided to "unenroll" us after 10 years of autobilling. Nobody around at "Chatra" over the ..."
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Cart recovery
- Personalized campaigns
- Automated workflows
Display options
- Custom branding
- Customizable widgets
- Multi-language
Real-time messaging
- Live chat
- Email chat
- File upload
- Multi-language
- Agent analytics
Automated responses
- Cart recovery
- FAQs
- Greetings
- Quick replies
- Cross-sell
- Send transcript
Customization
- Color and font
- Emojis and stickers
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Chat flows
- Agent avatar
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Data access
As disclosed on the listing. Never scored.
Not disclosed on the listing.
Developer
Roger Wilco LLC
- Apps in the dataset:
- 1
- Address:
- 501 Silverside Rd, Suite 105, Wilmington, DE, 19809, US
- Website:
- chatra.com/?utm_source=Shopfy
- Support email domain:
- chatra.com
- English support:
- yes
- Resources:
- Privacy policy, FAQ
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Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 85 words.Show
- Live Chat with your customers from one app; desktop or mobile
- Answer messages sent through Facebook, Instagram, or email
- Use chatbots to do routine work for you and save your time!
- See who's on your website, where they are from, and what they have in their cart
- Windows & Mac, Android & iOS. Even on the go, we’ve got you covered!
Help web visitors reach checkout faster with real time support and product recommendations.
Chatra helps you create conversations that drive conversions with Live Chat, Chatbot, Cart Saver and Shared inbox tools. Welcome online visitors to your digital storefront, cross sell products to increase average order value and proactively reach out to those stuck at checkout. Send targeted chats and provide 24/7 automated customer support. Connect your social and email channels to manage all conversations from one spot. Integrate these tools seamlessly with our intuitive interface.
Questions and comments
Questions people ask about Chatra — Live Chat & Chatbot, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
306 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.