Shopify app
NewChatMate ‑ AI Chatbot & Inbox
AI live chat that answers shoppers 24/7 and helps with...
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- DEVDIY
- Launched
- August 31, 2026
- Pricing
- Free plan available. Free trial available.
- Languages
- English, Chinese (Simplified), German, Spanish, French, Japanese, Korean, Italian, Dutch, Polish, Swedish, Danish, Norwegian, Finnish, Thai, Chinese (Traditional)
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.62
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$29.99/month
band: $10 to $29 · 7-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | 50 AI conversations (lifetime); 100 product training items; 20 URL & file uploads; 1 agent · Email + live chat; FAQ page · 90-day |
| Basic | $29.99/month | $299.99/year | 7 days | none stated | 50 AI conversations / month (hard cap); 500 product training items; 3 agents · Email + live chat; Human handoff · 12-month history; Basic analytics · 7-day trial |
| Growth | $79.99/month | $799.99/year | 7 days | none stated | 300 AI conversations / month (hard cap); 5,000 product training items; 10 agents · WhatsApp self-connect; Behavior sales cards · advanced analytic; Priority support |
| Enterprise | $159.99/month | $1599.99/year | 7 days | none stated | 700 AI conversations / month (hard cap); 10,000+ knowledge items; Unlimited agents · full channels; Returns in chat · dedicated advisor; Mobile inbox · brand deep customization |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- SMS
- Email chat
- Social media
- File upload
- Multi-language
- Real-time translation
- Push notifications
- Callback
- Behavior tracking
- Agent analytics
- Encryption
- Customer insights
Automated responses
- COD verification
- Discounts
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Review requests
- Shipping alerts
- Order updates
- Cross-sell
- Upsell
- Surveys
- Send transcript
Customization
- Color and font
- Emojis and stickers
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Chat flows
- Agent avatar
Editing tools
- AI generation
- Multi-language
Display options
- FAQ page
- Mobile responsive
- Custom font and color
- Custom CSS
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
- Admin GraphQL API
- Catalog Knowledge Sync
- Order Status Tracking
- Recurring Billing API
- Storefront Chat Widget
- Theme App Extension
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner, blog contributors
- Store owner: Name, email address, phone number, physical address
- Blog contributors: Email address, IP address, browser and operating system
View and edit store data
Customers, products, orders, Online Store, custom data, Shopify admin
- View customers: Customer data
- Edit products: Products, collections
- View orders: All order history for the last 60 days
- View Online Store: Online Store pages, theme
- Edit custom data: Metaobject definitions, metaobjects
- View Shopify admin: Legal policies
Developer
DEVDIY
- Apps in the dataset:
- 4
- Address:
- Santa Monica, CA, US
- Website:
- www.devdiy.com
- Support email domain:
- terraveil.com
- English support:
- yes
- Resources:
- Privacy policy, Tutorial, App Documentation
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
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4.8(101) · listed as similar by Shopify
Moose AI Chatbot & Live Chat
5.0(486) · listed as similar by Shopify
Buddy AI: Agentic Commerce
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DashAssist.AI
No ratings yet · shares 80% of feature handles
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YourLio AI Chatbot & Live Chat
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 76 words.Show
- 24/7 AI chat trained on your products, policies, and FAQs
- Analytics to track conversations, resolution, and sales influence
- FAQ help center that deflects repetitive questions before they reach you
- Theme chat widget installable from the Shopify theme editor
- Unified inbox for live chat, email, Messenger, and Instagram
24/7 AI chat for your store—answer product & order questions, support shoppers, and drive sales.
ChatMate is an AI customer service and sales assistant for online merchants. It answers product and order questions in real time, syncs store knowledge into chat, and keeps Email, Messenger, Instagram, and live chat in one inbox. Behavior-triggered cards help recover carts and recommend products, while human handoff handles complex cases with your team. Multilingual UI helps global teams sell confidently.
Questions and comments
Questions people ask about ChatMate ‑ AI Chatbot & Inbox, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 20, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.