Shopify app
EstablishedWati: WA Cart Recovery & AI
Recover carts and increase sales with AI-powered WhatsApp chat
- Rating on Shopify
- 3.8(121)
- Reviews
- 121
- Developer
- WATI: WhatsApp Team Inbox
- Launched
- September 11, 2020
- Pricing
- From $69/month. Free trial available.
- Languages
- English, Spanish, Portuguese (Brazil), Portuguese (Portugal), German, Chinese (Simplified), Chinese (Traditional), Arabic, Hindi
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.04
category median 4.67
Reviews in the last 180 days
3
from the 3 reviews on the listing page
1 and 2 star share
20%
24 of 121
Starting price
$69/month
band: $30 to $99 · 7-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Growth | $69/month | $708/year | 7 days | Additional charges apply for messages. Pricing varies by country. | Zero-fee WhatsApp setup; Omnichannel inbox (WhatsApp + RCS + SMS); Standard promotions; Lead acquisition and segmentation; Team inbox staples; E-Commerce tools; 24x5 Email Support |
| Pro | $149/month | $1428/year | 7 days | Extra users:$89/user/mo. Automation:$40/1K credits. AI:$30/1K credits. Message charges extra. Pricing varies by country. | Everything in Growth, plus:; Multi-step drip campaigns; AI agent for FAQs and product assistance; Campaigns & Automation Analytics; Unlimited Broadcast; Drive Shopify sales with AI automation; Third Party checkout apps; On-site Opt-in Widgets |
| Business | $349/month | $3348/year | 7 days | Extra users:$89/user/mo. Automation:$40/1K credits. AI:$30/1K credits. Message charges extra. Pricing varies by country. | Ultra-fast, Affordable messaging; Official Google Partner; Best-in-class ROI; Scale effortlessly; Dedicated Customer Success Manager; Enhance privacy & compliance; 24x7 Priority Email & Chat support |
Rating distribution
121 ratings on the listing when last refreshed.
- 5 stars86(71%)
- 4 stars8(7%)
- 3 stars3(2%)
- 2 stars0(0%)
- 1 star24(20%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsOct 7, 2026Malaki IndiaIndiaAlmost 3 years using the app
"we have been using wati with our multiple shopify store mainly for whatsapp communication and automation overall the experience has been quite good. The shopify ..."
1 starJul 23, 2026NAQSHHong Kong SAR8 days using the app
"As soon as you need customer service, they disappear List a certain price on their price list, and after the trial period they increase the ..."
1 starJul 7, 2026Surplus FabricsIndiaAbout 1 year using the app
"Paying customer, 1+ week unresolved billing issue causing a dunning block — bank confirms no problem on my end, tried 3 cards, all failed on ..."
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Cart recovery
- Personalized campaigns
- SMS notifications
- Opt-in pop-ups
- Automated workflows
Display options
- Pop-up builder
- Triggers
- Templates
- Customizable widgets
- Multi-language
Real-time messaging
- AI chatbots
- Live chat
- Multi-language
- Real-time translation
- Agent analytics
Automated responses
- Cart recovery
- COD verification
- Discounts
- FAQs
- Quick replies
- Order updates
Customization
- Emojis and stickers
- Business hours
- Welcome messages
- Chat buttons
- Chat assignment
- Chat flows
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
- Facebook Ads 68 apps
- Google Sheets 89 apps
- Hubspot CRM
- WooCommerce 152 apps
- Zapier 145 apps
- Zoho CRM 8 apps
Shopify surfaces: Checkout
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system, browsing behavior, client ID cookie
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, discounts, store analytics, Online Store
- Edit customers: Browsing behavior, customer data
- View products: Products, collections
- Edit orders: All order history, draft orders
- Edit discounts: Discount codes and promotions
- Edit store analytics: Web pixels
- Edit Online Store: Online Store script tags
- Edit other data: Price rules
Developer
WATI: WhatsApp Team Inbox
- Apps in the dataset:
- 1
- Address:
- Unit C5, 20/F, TML Plaza, 3 Hoi Shing Rd, Tsuen Wan, Hong Kong, HK, 00000, HK
- Website:
- wati.io
- Support email domain:
- wati.io
- English support:
- yes
- Resources:
- Privacy policy, FAQ, changelog, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Dondy: WhatsApp Marketing+Chat
4.9(828) · listed as similar by Shopify
WhatFlow: Whatsapp Automation
3.9(332) · listed as similar by Shopify
WhatFlow WhatsApp Business API
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chatterSWIFT
No ratings yet · shares 49% of feature handles
Gupshup: WhatsApp Marketing
5.0(1) · shares 44% of feature handles
Statiq Support Agent
No ratings yet · shares 43% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 97 words.Show
- Capture leads from Click-to-WhatsApp ads: ad source tagged automatically
- Sync Shopify segments or build your own: campaigns update as customers change
- Combine chatbots, automation rules, and AI agents in one flow builder
- See abandoned cart and campaign results in a Shopify-specific dashboard
- Unify Shopify orders, browsing, and chat into one live customer profile
Recover abandoned carts on WA — then AI agents, a shared inbox, and carousel campaigns take over
A cart left at checkout, a question about sizing, an order that needs chasing, these are conversations, not notifications. Wati gives them somewhere to happen. Send a carousel of products a shopper browsed, and when they write back, AI Agents answer on its own. Anything harder routes to your team in a shared inbox. Order updates and your catalog live in the same thread — and the thread follows your customer across WhatsApp, Instagram, Facebook, TikTok, RCS, SMS, and calls.
Questions and comments
Questions people ask about Wati: WA Cart Recovery & AI, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 20, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
121 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.