Shopify app
NewaskVela – Chat & AI Support
KI-Live-Chat, der Fragen beantwortet und Produkte empfiehlt
- Rating on Shopify
- 5.0(1)
- Reviews
- 1
- Developer
- askVeka.pro
- Launched
- June 12, 2026
- Pricing
- Free plan available. Free trial available.
- Languages
- German, English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.61
category median 4.62
Reviews in the last 180 days
1
from the 1 reviews on the listing page
1 and 2 star share
0%
0 of 1
Starting price
$39/month
band: $30 to $99 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | 1 agent seat; Chat widget; AI bot: 100 replies/month; Automatic Knowledge base; Community support |
| Growth | $39/month | $390/year | 14 days | none stated | 3 agent seats; AI bot: 2,000 replies/month; Review invitations; Order & customer lookup; Email notifications; Everything in Free |
| Scale | $99/month | $990/year | 14 days | none stated | 10 agent seats; AI bot: 10,000 replies/month; Custom branding without Vela logo; Priority support; Everything in Groth & Free |
Rating distribution
1 ratings on the listing when last refreshed.
- 5 stars1(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 1 most recent of 1 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsSep 15, 2026TagtixRFIDHong Kong SAR2 months using the app
"The team is very flexible to accommodate all my custom needs and extremely responsive in making features happen. I'd say this is the best for ..."
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- Email chat
- Voice support
- File upload
- Multi-language
- Behavior tracking
- Agent analytics
- Encryption
- Customer insights
Automated responses
- COD verification
- Discounts
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Review requests
- Shipping alerts
- Order updates
- Cross-sell
- Upsell
- Surveys
- Send transcript
Customization
- Color and font
- Emojis and stickers
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Chat flows
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, discounts
- View customers: Customer data
- View products: Products, collections
- View orders: All order history for the last 60 days
- Edit discounts: Discount codes and promotions
Developer
askVeka.pro
- Apps in the dataset:
- 1
- Address:
- Papenburg, DE
- Website:
- askvela.pro/docs
- Support email domain:
- askvela.pro
- English support:
- yes
- Resources:
- Privacy policy, FAQ, App Documentation, demo store
Similar apps
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 85 words.Show
- Product recommendations shown as cards directly in chat.
- Automated solutions & partial refunds for your approval.
- Shared inbox: AI learns from team chats with human handoff.
AI live chat for your store: Learns automatically, answers questions & recommends products.
Vela adds a live chat widget and an AI assistant to your store. The AI answers customer questions using your help articles or product catalog and recommends products directly in chat. For refund requests, it offers solutions or proposes partial refunds for your approval. Chats handled by your team become draft help articles, so the AI constantly learns. You manage everything in a shared inbox, with email notifications and seamless human handoff.
Questions and comments
Questions people ask about askVela – Chat & AI Support, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 20, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
1 review counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.