Shopify app
EmergingDetective FAQ Chat & Helpdesk
Reduce customer support with FAQ's.
- Rating on Shopify
- 4.8(17)
- Reviews
- 17
- Developer
- Trinity River Software
- Launched
- May 14, 2020
- Pricing
- Free plan available. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.69
category median 4.66
Reviews in the last 180 days
0
from the 3 reviews on the listing page
1 and 2 star share
0%
0 of 17
Starting price
$4.99/month
band: Under $10 · 5-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free Plan | Free | not offered | none | none stated | Static FAQ Page; 3 Responsive Templates; 10 FAQ’s; 3 Categories; Basic Editor; Style Customization |
| Basic Plan | $4.99/month | $49.99/year | 5 days | none stated | FREE +; Product FAQs; Collection FAQs; 5 Responsive Templates; Unlimited Questions; 5 Categories; SEO Boost; Advanced Editor |
| Pro Plan | $9.99/month | $99.99/year | 5 days | none stated | BASIC +; 8 Responsive Templates; Unlimited Questions; Unlimited Categories; Order Tracking |
Rating distribution
17 ratings on the listing when last refreshed.
- 5 stars16(94%)
- 4 stars0(0%)
- 3 stars1(6%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsMar 20, 2021Mother SierraUnited StatesAbout 10 hours using the app
"This app will really improve your conversion rate and customer experience. great support as well. Thank you!"
5 starsAug 12, 2020Pams TouchUnited StatesAbout 2 months using the app
"My wife has an e-commerce business and we are both in our 60’s. I manage certain aspects of her website and went looking for an ..."
5 starsJun 4, 2020Leech.comUnited States13 days using the app
"Extremely responsive and dedicated team of professional developers, who are ready to jump on any streamlining, modifications and improvements that you might need. I was ..."
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Editing tools
- HTML
- Rich text editor
- Images
Display options
- Accordions
- Custom templates
- Product page
- Collection page
- FAQ page
- Custom font and color
Data access
As disclosed on the listing. Never scored.
Not disclosed on the listing.
Developer
Trinity River Software
- Apps in the dataset:
- 3
- Address:
- 150 Estelle Ln, Lucas, TX, 75002, US
- Website:
- detectivehq.com
- Support email domain:
- detectivehq.com
- English support:
- yes
- Resources:
- Privacy policy, demo store
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 57 words.Show
- An FAQ answers any questions shoppers may have quickly and efficiently.
- Add an FAQ to any product or collection to enhance your customers confidence.
- Easy to Use Admin to customize your FAQ page
The Detective FAQ provides a complete FAQ solution. Create your offline customer support in minutes.
Reduce customer support by giving answers to your customers questions where they can easily find them. The Help Desk widget gives searchable FAQ’s, chat and email throughout your store. With a static FAQ page customers can find answers to all their questions.
Questions and comments
Questions people ask about Detective FAQ Chat & Helpdesk, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 20, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
17 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.