Shopify app
NewSwapBack Returns & Exchanges
Track reviewed return requests, choices, and return PDFs.
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- Hafsa Software-
- Launched
- September 24, 2026
- Pricing
- $5/month. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.63
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$5/month
band: Under $10 · 3-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Basic | $5/month | $49/year | 3 days | none stated | Return-request review workspace; Order-verified return portal; Authorization and attached PDFs; Manual replacement-choice records; Request analytics and CSV exports |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Return options
- Exchanges
Return management
- Return portal
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Customer accounts
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Products, orders
- View products: Products, collections
- Edit orders: All order history, returns
Developer
Hafsa Software-
- Apps in the dataset:
- 23
- Address:
- Fritz-Reuter-Straße 19, neu wulmstorf, neu wulmstorf, 21629, DE
- Support email domain:
- web.de
- English support:
- yes
- Resources:
- Privacy policy, FAQ, Tutorial, App Documentation
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 75 words.Show
- Store-specific return-request portal with order and email verification
- Review requests and record approval, receipt, and decline decisions
- Record a replacement variant choice without creating an order
- Attach merchant PDFs or create return-authorization PDFs without postage
- CSV exports, activity logs, and customer data-request packages
Track merchant-reviewed return requests, replacement choices, and return PDFs.
Manage merchant-reviewed return requests inside Shopify Admin. Customers verify an order in your store-specific portal, choose items and track their request. Review decisions, record a replacement variant, create or attach return PDFs, save your return window and export CSV reports. Catalog sync starts after plan approval. SwapBack does not issue refunds or store credit, create replacement orders, reserve stock or buy postage; complete those actions separately.
Questions and comments
Questions people ask about SwapBack Returns & Exchanges, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 23, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.