Shopify app
NewSmart FAQs
AI search and chatbot that answers from your FAQ content.
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- Hexabu Labs
- Launched
- February 20, 2026
- Pricing
- Free plan available. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.69
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$29/month
band: $10 to $29 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Basic | Free | not offered | none | none stated | Up to 25 FAQs; AI-powered search & Chatbot; Basic Customization; Embed Multiple Sites; Bulk Import/Export; Rich Text Editor; Easy Setup; Unlimited Page Views |
| Premium | $29/month | not offered | 14 days | none stated | Everything in the Basic plan, and:; Up to 500 FAQs; Write with AI; Advanced Customization; 3 months analytics & search insights; No character limits; Hide Powered-By Link; Priority Support |
| Advanced | $60/month | not offered | 14 days | none stated | Everything in Premium, and:; Unlimited FAQs; 1 year analytics & search insights; Orders & products integration; up to 3 display languages; SEO & AEO support; Priority 24/7 support; Early access to new features |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Editing tools
- HTML
- Rich text editor
- AI generation
- Import and export
Display options
- Accordions
- Custom templates
- Product page
- Collection page
- FAQ page
- Search bar
- Instant answers
- Customer feedback
- Mobile responsive
- Custom font and color
- Custom CSS
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Email address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner, blog contributors
- Store owner: Name, email address, phone number, physical address
- Blog contributors: Email address, IP address, browser and operating system
View and edit store data
Products, orders, Online Store
- View products: Products, collections
- View orders: All order history for the last 60 days
- Edit Online Store: Online Store page content on a path controlled by the app, Online Store pages
Developer
Hexabu Labs
- Apps in the dataset:
- 1
- Address:
- Nairobi, KE
- Website:
- www.hexabu.com
- Support email domain:
- smart-faqs.com
- English support:
- yes
- Resources:
- Privacy policy, demo store
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 85 words.Show
- Rich text FAQ editor with categories and tags to organize your content
- AI-powered search and chatbot that answer questions using your FAQ content
- Analytics for search terms, unanswered questions, and engagement
- Automatically creates a dedicated FAQ page in your Shopify store
- Bulk import your existing FAQs from a CSV or Excel file
Turn your FAQs into instant answers with an AI-powered search widget and chatbot.
Smart FAQs turns your existing FAQ content into instant, reliable answers for customers. The AI-powered search widget and chatbot respond exclusively using the FAQs you create, so every response stays accurate and fully under your control. Whether customers use the FAQ page search or the site-wide chatbot, they get immediate help. When no matching FAQ is found, the question is logged so you can fill the gap and reduce repetitive support tickets.
Questions and comments
Questions people ask about Smart FAQs, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.