Shopify app
EstablishedScout CRM (Shop Phone)
Get alerted on Abandoned Checkouts, LTV, Low Inventory & more
- Rating on Shopify
- 4.6(77)
- Reviews
- 77
- Developer
- HMS Commerce
- Launched
- February 15, 2017
- Pricing
- Free plan available
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.61
category median 4.67
Reviews in the last 180 days
0
from the 3 reviews on the listing page
1 and 2 star share
4%
3 of 77
Starting price
$9/month
band: Under $10
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | Limit of 100 total Abandoned Checkout Alerts; Email Support; VIP & Repeat Customer Alerts; Follow up & New Customer Alerts |
| Basic Plan | $9/month | not offered | none | none stated | Free everything, plus; Live Checkout Creation Alerts; Auto Thank You & Abandon Checkout Emails; Unlimited Alerts; Unlimited Members |
| Pro Plan | $29/month | not offered | none | none stated | Everything in Basic, plus; Low Inventory Alert; Product Purchase Alerts; Tags Alerts; Phone support |
Rating distribution
77 ratings on the listing when last refreshed.
- 5 stars66(86%)
- 4 stars7(9%)
- 3 stars1(1%)
- 2 stars1(1%)
- 1 star2(3%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
1 starAug 8, 2025NetworkTigersUnited StatesAlmost 7 years using the app
"It quit working. There is no support option. The PIN system is a problem, and we cannot disable it. That means, every 30 days, one ..."
5 starsJul 8, 2024Dania ShinkarSaudi Arabia7 days using the app
"Hello! I love this app!! Literally what I was looking for :D It sends alerts to your phone whenever a customer abandons their checkout. It's ..."
1 starJan 30, 2024Organic ChixUnited StatesAlmost 5 years using the app
"Was great but now is horrible I am deleting it!! Zero help contacting them unlike before when I started using it. It has stopped working ..."
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Cart recovery
- Automated workflows
Display options
- Triggers
Real-time messaging
- Callback
Automated responses
- Cart recovery
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Data access
As disclosed on the listing. Never scored.
Not disclosed on the listing.
Developer
HMS Commerce
- Apps in the dataset:
- 2
- Address:
- MISSISSAUGA, ON, CA
- Website:
- www.shopphoneapp.com
- Support email domain:
- hmscommerce.com
- English support:
- yes
- Resources:
- Privacy policy, FAQ, demo store
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Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 85 words.Show
- Alerts you who you should call when you need to call them
- Abandoned checkouts, VIP & Repeat Customer and Selected Product notifications
- Abandoned Checkout & Thank You Emails automation
Your store's automated personal assistant with actionable alerts.
Customer relationships are your competitive advantage Large retailers and marketplaces will never create a true trusted 1 on 1 relationship with their customers. They will never personally call a VIP customer and say “thank you.” Walmart will never call a large abandoned checkout customer and ask them how they can help them solve their needs. They will always look at customers like numbered transactions and automate every single thing, whereas you look at your customers like assets.
Questions and comments
Questions people ask about Scout CRM (Shop Phone), answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 20, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
77 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.