EcomAppReviews

Shopify app

LeaderBuilt for Shopify

Propel Replay, Survey, Heatmap

Fix lost sales: record session replays, heatmaps, AI analytics

Rating on Shopify
4.9(713)
Reviews
713
Launched
June 17, 2021
Pricing
Free plan available. Free trial available.
Languages
English

View on the Shopify App Store

The facts

Every value below is read from the listing or computed by the published formula. Nothing is a verdict.

Rank in Analytics

#6 of 445

See the ranked table

Rank in Site optimization - Other

#2 of 57

See the ranked table

Bayesian rating

4.86

category median 4.45

Reviews in the last 180 days

3

from the 3 reviews on the listing page

1 and 2 star share

2%

15 of 713

Starting price

$9.90/month

band: Under $10 · 7-day trial

Pricing plans as listed on Shopify

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

PlanPriceBilled yearlyTrialUsage feeIncluded
Free SamplerFreenot offerednonenone stated750 pageviews/mo.; Live & recorded session replays; 5 AI-powered replay summaries; Unlimited heatmaps, 1 survey; Full funnel and AI shopper analytics; AI replay alerts and relevance scoring; View cart contents and abandoned carts; 30 days storage
Basic$9.90/month$89.10/year7 daysnone stated20,000 pageviews/mo.; Live & recorded session replays; 30 AI-powered replay summaries; Unlimited heatmaps & surveys; AI Assistant (+$5); Exclude IPs & countries; See shopper IPs and customer details; Advanced filters
Plus$19.90/month$179.10/year7 daysnone stated40,000 pageviews/mo.; Live & recorded session replays; 60 AI-powered replay summaries; Unlimited heatmaps & surveys; AI Assistant (+$10); Exclude IPs & countries; See shopper IPs and customer details; Advanced filters
Premium$39.90/month$359.10/year7 daysFor Shopify Plus merchants, Enterprise plans with checkout recording start at $59.90/mo.80,000 pageviews/mo.; Live & recorded session replays; 150 AI-powered replay summaries; Unlimited heatmaps & surveys; AI Assistant (+$15); Exclude IPs & countries; See shopper IPs and customer details; Advanced filters

Rating distribution

713 ratings on the listing at crawl time.

  • 5 stars680(95%)
  • 4 stars17(2%)
  • 3 stars1(0%)
  • 2 stars4(1%)
  • 1 star11(2%)

Latest reviews

The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.

  • 5 starsOct 1, 2026Roots PetFinland20 days using the app

    "I've used different apps for session replays and heatmaps before, like Hotjar, Lucky Orange, and Clarity, but I decided to try something new this time. ..."

    Developer replied. Read on Shopify

  • 5 starsSep 24, 2026customboxes.ioUnited States20 days using the app

    "So far Propel has been super helpful for us to see where our customers are actually clicking on some of our key pages. It's making ..."

    Developer replied. Read on Shopify

  • 5 starsSep 21, 2026Awen NookUnited Kingdom3 months using the app

    "I find it particularly handy for checking the source of customers as sometimes they don't get tracked properly but this app shows it. As well ..."

    Developer replied. Read on Shopify

Screenshots

5 of 12 listing screenshots, composed as review cards. Captions are the developer's own.

  • Propel Replay, Survey, Heatmap Shopify app screenshot: Replays, screen recording, heatmap, survey and analytics app
    1 of 5: Replays, screen recording, heatmap, survey and analytics app
  • Propel Replay, Survey, Heatmap Shopify app screenshot: Session replay of an abandoned cart, filtered by cart value
    2 of 5: Session replay of an abandoned cart, filtered by cart value
  • Propel Replay, Survey, Heatmap Shopify app screenshot: AI assistant answering questions about your session replays
    3 of 5: AI assistant answering questions about your session replays
  • Propel Replay, Survey, Heatmap Shopify app screenshot: Click heatmap showing an ignored add to cart button
    4 of 5: Click heatmap showing an ignored add to cart button
  • Propel Replay, Survey, Heatmap Shopify app screenshot: Bot report showing ad budget wasted by bots and competitors
    5 of 5: Bot report showing ad budget wasted by bots and competitors

Features Shopify lists for this app

Feature handles from the listing, grouped as Shopify groups them.

Customer behavior

  • Real-time tracking
  • Activity tracking
  • Event tracking
  • Session replay
  • Replay filtering
  • Segmentation
  • Page views
  • Visitor IP
  • Lifetime value (LTV)
  • Broken links
  • Loyalty analysis
  • Cohort analysis

Marketing and sales

  • AI insights
  • Marketing attribution
  • Checkout analytics
  • ROAS
  • Profit insights
  • Purchase tracking
  • Funnel analysis
  • UTM tracking
  • Abandoned cart
  • Pixel tracking

Visuals and reports

  • Heatmaps
  • Analytics dashboard
  • Custom dashboards
  • Benchmarking
  • Custom reports
  • Data export
  • Historical analysis
  • Forecasting
  • Report scheduling
  • Notifications
  • GDPR compliance

Works with

Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.

Shopify surfaces: Checkout, Shopify Admin

Data access

As disclosed on the listing. Never scored.

View customer data

Sensitive data, device and activity data

  • Sensitive data: Name, email address
  • Device and activity data: Geolocation, IP address, browser and operating system, browsing behavior, client ID cookie

View staff and contributor data

Store owner

  • Store owner: Name, email address, phone number, physical address

View and edit store data

Customers, orders, store analytics, Online Store

  • View customers: Browsing behavior
  • View orders: All order history for the last 60 days
  • Edit store analytics: Web pixels
  • Edit Online Store: Theme, Online Store page content on a path controlled by the app

Developer

Propel Commerce

Apps in the dataset:
4
Address:
170-422 Richards St, Vancouver, BC, V6B2Z4, CA
Support email domain:
propelcommerce.io
English support:
yes
Resources:
Privacy policy, FAQ

Similar apps

Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.

From the Shopify listingDeveloper claims, shown verbatim and collapsed. 94 words.Show
  • Watch live & recorded session replays to spot friction & cart abandonment
  • Ask the AI Assistant what's costing you sales, without watching every replay
  • Use heatmaps to spot ignored add-to-cart buttons, distractions & broken layouts
  • Run on-site surveys to learn why shoppers didn't buy or abandoned checkout
  • Spot bots & competitor clicks draining your ad spend, by IP and traffic source

See why shoppers don't buy, then fix it with replays, heatmaps, surveys, checkout recording & AI

Trusted by 8,000+ Shopify stores to recover lost sales with session recording. Watch live or recorded replays of real shoppers, including abandoned carts, and see exactly where they hesitate or get stuck. Replay abandoned checkouts on Shopify Plus, find ignored buttons with heatmaps, and ask why shoppers didn't buy with on-site surveys. AI insights flag conversion drops before they cost you revenue. Running ads? See which clicks are bots or competitors. No code needed, set up in minutes.

Questions and comments

Questions people ask about Propel Replay, Survey, Heatmap, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.

Ask a question or share what worked for your store

Read by a person before it appears. One link at most, no HTML.

Data as of Oct 20, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.

713 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.