Shopify app
NewReturnSage AI Return Decisions
Get a clear call on every return, with your policy...
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- CGN Media Group LLC
- Launched
- July 2, 2026
- Pricing
- From $49/month. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.63
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$49/month
band: $30 to $99 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Starter | $49/month | not offered | 14 days | none stated | not listed |
| Growth | $149/month | not offered | 14 days | none stated | not listed |
| Scale | $399/month | not offered | 14 days | none stated | not listed |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Return options
- Automated refunds
- Manual refunds
- Exchanges
- Replacements
- Store credit
Return management
- Automated approvals
- Custom policies
- Return reasons
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, store credit
- View customers: Customer data
- View products: Products, collections
- Edit orders: Order fulfillments, all order history for the last 60 days, returns, draft orders
- Edit store credit: Store credit account transactions
Developer
CGN Media Group LLC
- Apps in the dataset:
- 11
- Address:
- 1560 Central Ave, St Petersburg, FL, 33705, US
- Website:
- orbitloft.com
- Support email domain:
- orbitloft.com
- English support:
- yes
- Resources:
- Privacy policy, FAQ, Tutorial, App Documentation
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
ShipStation Orders & Inventory
4.2(707) · listed as similar by Shopify
EW: EU Withdrawal Button &Form
4.9(2,317) · listed as similar by Shopify
Revoq ‑ EU Withdrawal Button
4.8(571) · listed as similar by Shopify
Keepers — Returns & Exchanges
No ratings yet · shares 58% of feature handles
Returnit
4.5(2) · shares 57% of feature handles
Win‑Win Returns
5.0(2) · shares 56% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 93 words.Show
- AI decision on every return: approve, exchange, credit, deny, or escalate
- Plain-English reasoning with cited policy clauses and ranked risk flags
- Draft reply in your brand voice plus an exportable decision audit log
AI return decisions: approve, exchange, store credit, deny, or escalate, with your policy cited.
Rule engines handle the easy returns. They can tell you "30 days has passed", not whether a high-LTV customer 3 days past the window, claiming a defect, deserves an exception. ReturnSage reads your full return policy, pulls in the order and customer context, and recommends approve, exchange, store credit, deny, or escalate, with a confidence score, risk flags, cited policy clauses, and a draft reply in your brand voice. You decide with one click, and every decision is logged.
Questions and comments
Questions people ask about ReturnSage AI Return Decisions, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 23, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.