Shopify app
NewRefund Insights
Automated surveys to learn why customers return products
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- Operator Labs
- Launched
- May 18, 2026
- Pricing
- Free
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.63
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
Free plan
band: Free
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Return options
- Automated refunds
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Email address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View store data
Customers, products, orders
- View customers: Customer data
- View products: Products, collections
- View orders: All order history for the last 60 days
Developer
Operator Labs
- Apps in the dataset:
- 2
- Address:
- 3219 Overland Ave APT 6200, Los Angeles, CA, 90034, US
- Website:
- not stated
- Support email domain:
- gmail.com
- English support:
- yes
- Resources:
- Privacy policy
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 81 words.Show
- Automatic survey emails sent to customers after every refund
- Analytics dashboard showing return reasons broken down by product
- Customizable survey reasons and email branding with your store name
- One-click survey responses make it easy for customers to give feedback
- Track response rates and identify your most-returned products
Automated refund surveys and analytics to reduce your return rate
Every refund costs you money, but not knowing why customers return products costs you even more. Refund Insights automatically emails customers a short survey after every refund and collects the reason for return. Results appear in an analytics dashboard, broken down by product and reason. Once installed, surveys send on their own — no manual work required. Use the insights to fix product issues, update listings, and reduce your return rate.
Questions and comments
Questions people ask about Refund Insights, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 20, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.