Shopify app
NewPause: AI Customer Feedback
Find out why shoppers don't buy, without building a survey.
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- Pause
- Launched
- May 25, 2026
- Pricing
- Free plan available
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.77
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$16/month
band: $10 to $29
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | 50 responses per month; 1 active goal; AI themes with sample quotes; Text and voice responses; Post-purchase thank-you survey; Post-delivery feedback emails; All six journey moments; Guided multi-choice answer chips |
| Pro | $16/month | $169/year | none | none stated | Unlimited responses; Unlimited goals; AI store-wide insights; Daily digest email; Self-improving questions & chips; Per-goal AI insight summaries; Discount rewards on exit & email |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Form customization
- Embedded forms
Survey types
- Customer satisfaction
- Market research
- Product feedback
- Post-purchase
Submission management
- Analytics
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Customer accounts
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, Online Store
- View customers: Customer data
- View products: Products, collections
- View orders: All order history for the last 60 days
- Edit Online Store: Online Store script tags
Developer
Pause
- Apps in the dataset:
- 1
- Address:
- Sydney, NSW, AU
- Website:
- www.usepause.io
- Support email domain:
- usepause.io
- English support:
- yes
- Resources:
- Privacy policy, FAQ, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
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Zigpoll Customer Surveys
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FoundVia Post‑Purchase Survey
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Kansha Post‑Purchase Survey
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 97 words.Show
- Type a goal. AI writes and asks the questions
- Questions sharpen themselves over time
- Text & voice, grouped into themes
- Asks at six shopper moments
- Daily AI digest across all goals
Pause asks shoppers the right question at the right moment, then groups the answers into themes.
Find out why shoppers don't buy, without ever building a survey. Tell Pause one thing you want to understand in plain English. It writes the questions, asks them at the right moment, and groups every response into clear themes with the real quotes behind them. Most apps only ask people who bought. Pause also hears from shoppers who browse and leave. Answer options shoppers ignore get replaced with patterns from what shoppers actually type, so the questions keep sharpening over time.
Questions and comments
Questions people ask about Pause: AI Customer Feedback, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 23, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.