Shopify app
LeaderBuilt for ShopifySynctrack AI Order Tracking
Branded order tracking with real-time updates and Sidekick AI
- Rating on Shopify
- 4.8(95)
- Reviews
- 95
- Developer
- Trakow
- Launched
- March 2, 2021
- Pricing
- Free plan available. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.62
category median 4.43
Reviews in the last 180 days
3
from the 3 reviews on the listing page
1 and 2 star share
3%
3 of 95
Starting price
$6/month
band: Under $10 · 7-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | 60 orders/month included; 2,880+ couriers (DHL, USPS, FedEx, USPS); Track order on branded tracking page; Email shipment tracking notifications; Order lookup and order tracker; 1 default language for tracking page; Live chat support 24/7 |
| Launch | $6/month | $60/year | 7 days | From $0.026/order/Month or $0.002/order/Year | 200 orders/month included; All Free features included; Product upsell blocks; Tracking order analytics dashboard; Custom shipment tracking status; 3 languages for tracking page; Live chat support 24/7 |
| Scale | $49/month | $490/year | 7 days | From $0.022/order/Month or $0.019/order/Year | 2,000 orders/month included; All Launch features included; Estimated delivery date (EDD); Blacklisting/Dropshipping mode; Courier mapping; 5 languages for tracking page; Live chat support 24/7; 1:1 Strategy Consultation Call |
| Pro | $99/month | $990/year | 7 days | From $0.011/order/Month or $0.009/order/Year | 5,000 orders/month included; All Scale features included; Advanced analytics dashboard; Unlimited 137 languages tracking page; Live chat support 24/7; 1:1 Strategy Consultation Call |
Rating distribution
95 ratings on the listing when last refreshed.
- 5 stars89(94%)
- 4 stars1(1%)
- 3 stars2(2%)
- 2 stars1(1%)
- 1 star2(2%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsSep 4, 2026KDIMZUnited Arab EmiratesAbout 1 month using the app
"HUGE RESPECT TO CUSTOMER SUPPORT TEAM, THEY ARE LITTLE LATE BUT IT WORKD MY PROBLEM RESOLVED."
Developer replied. Read on Shopify
1 starAug 22, 2026LyonellaUnited Kingdom6 days using the app
"The mcp connection is really bad. Never seems to work somehow"
Developer replied. Read on Shopify
5 starsJun 29, 2026Ever UGG OutletAustralia4 days using the app
"The support team was very responsive and helped resolve my issue quickly. The app is useful overall, but I think the settings/options could be more ..."
Developer replied. Read on Shopify
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Tracking
- Branded tracking page
- Order lookup page
- Real-time tracking
- Custom tracking link
- Translation
- Estimated delivery date
- Global tracking
- Dashboards
- Order export
- Multi-carrier
- API
- Analytics
- Carrier masking
Notifications
- Real-time notifications
- Custom notifications
- Automations
Labels and packaging
- Label customization
- Delivery date
- Order sync
- Carrier selection
Managing shipments
- Order sync
- Real-time tracking
- Branded tracking page
- Email notifications
- Order updates
- Shipping analytics
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
- Klaviyo 1144 apps
- Twilio 58 apps
- USPS, UPS, DHL, YunExpress,...
Shopify surfaces: Shopify Flow, Shopify Admin, Checkout, Customer Accounts, Flow
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, Online Store
- View customers: Customer data
- View products: Inventory, products, product listings, collections
- Edit orders: Assigned fulfillment, order fulfillments, merchant managed fulfillment, all order history for the last 60 days, third-party fulfillment
- Edit Online Store: Theme, Online Store page content on a path controlled by the app
- View other data: Locales, locations, payment terms
Developer
Trakow
- Apps in the dataset:
- 1
- Address:
- 18/11 Thai Ha, Ha Noi, 70000, VN
- Website:
- trakow.com
- Support email domain:
- omegatheme.com
- English support:
- yes
- Resources:
- Privacy policy, FAQ, App Documentation, changelog, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
CWILL Order Tracking
5.0(3,177) · listed as similar by Shopify
AfterShip Order Tracking
4.6(1,502) · listed as similar by Shopify
iThink Logistics
4.2(84) · listed as similar by Shopify
Parcelous Order Tracking
5.0(17) · shares 89% of feature handles
Track123 Order Tracking
4.9(1,755) · shares 87% of feature handles
Tracktor Order Tracking
4.7(154) · shares 87% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 79 words.Show
- Create a branded tracking page with customer order status lookup like track123.
- Tracking more packages and shipments across multiple carriers in real time.
- Send automatic email notifications with Flow for shipping and delivery updates.
- Show estimated delivery dates, monitor delayed shipments and analyze in Sidekick
- Automate order tracking workflows with Flow and Sidekick.
Give customers a branded track order tracking page with real-time shipment and delivery updates.
Synctrack gives merchants a branded track order tracking page upsell with real-time shipment, delivery updates like trackingmore, 17track, track123. Customers can look up orders, follow packages across multiple carriers, and view estimated delivery dates in one place. Send automatic email notifications, monitor delivery performance, and identify delayed shipments with Sidekick fulfillment analytics. Use Shopify Flow to automate tracking workflows and keep customers informed throughout delivery.
Questions and comments
Questions people ask about Synctrack AI Order Tracking, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 23, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
95 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.