Shopify app
EmergingLiveChat: AI live chat by Text
Get more sales with AI live chat, chatbot, and help...
- Rating on Shopify
- 4.4(49)
- Reviews
- 49
- Developer
- Text
- Launched
- November 30, 2017
- Pricing
- From $25/month. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.46
category median 4.65
Reviews in the last 180 days
2
from the 3 reviews on the listing page
1 and 2 star share
8%
4 of 49
Starting price
$25/month
band: $10 to $29 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Starter | $25/month | $228/year | 14 days | none stated | View customer information; Seding product cards; Text Intelligence (AI) features; Traffic tracking up to 100 visitors; Chat customization; 60-day chat history; Asynchronous communication; 24/7/365 Support |
| Team | $59/month | $588/year | 14 days | none stated | Everything from Starter; Track and share order details; Preview cart in real time; Tracking sales from chats; Full chat customization; Traffic tracking up to 400 visitors; Unlimited chat campaigns; Unlimited chat history |
| Business | $89/month | $948/year | 14 days | none stated | Everything from Team; Advanced Text Intelligence (AI) features; Traffic tracking up to 1000 visitors; Advanced reporting; Work scheduler; Apple Messages for Business; Geolocation chats routing; Agent performance |
Rating distribution
49 ratings on the listing when last refreshed.
- 5 stars39(80%)
- 4 stars4(8%)
- 3 stars2(4%)
- 2 stars1(2%)
- 1 star3(6%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
1 starJul 23, 2026In Nature TeasUnited Kingdom17 days using the app
"so far it had ZERO EFFECT , a lot of e mails - NO TANGIBLE RESULTS , so far"
Developer replied. Read on Shopify
5 starsJun 18, 2026The Prop StopUnited States26 days using the app
"I tried a few chat bubble apps. So far i think this is the best one. It was easy to set, the alerts come in ..."
5 starsNov 17, 2025PraiseBanners™United StatesOver 4 years using the app
"We have found this app to be pretty powerful, but there are add-ons that you may need which are additional monthly fees. The app is ..."
Developer replied. Read on Shopify
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- AI chatbots
- Live chat
- SMS
- Email chat
- Voice support
- Video calls
- Social media
- File upload
- Multi-language
- Real-time translation
- Push notifications
- Callback
- Behavior tracking
- Agent analytics
- Encryption
- Customer insights
Automated responses
- Cart recovery
- Discounts
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Review requests
- Shipping alerts
- Order updates
- Cross-sell
- Upsell
- Surveys
- Send transcript
Customization
- Color and font
- Emojis and stickers
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Tagging
- Chat assignment
- Chat flows
- Agent avatar
Tracking
- Order lookup page
- Custom tracking link
Notifications
- Real-time notifications
- Custom notifications
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
- Facebook 302 apps
- Instagram 359 apps
- Mailchimp 262 apps
- Messenger 39 apps
- WhatsApp 319 apps
- Zapier 222 apps
Shopify surfaces: Checkout
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system, browsing behavior, client ID cookie
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, store analytics, Online Store
- Edit customers: Browsing behavior, customer data
- View products: Products, collections
- Edit orders: All order history
- Edit store analytics: Web pixels
- Edit Online Store: Online Store script tags, theme
Developer
Text
- Apps in the dataset:
- 4
- Address:
- 101 Arch Street, 8th Floor, Boston, MA, 02110, US
- Website:
- www.livechat.com
- Support email domain:
- livechat.com
- English support:
- yes
- Resources:
- Privacy policy, FAQ, Tutorial, App Documentation, changelog, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Wello: AI Chatbot & Live Chat
On Shopify, not yet in the dataset · listed as similar by Shopify
ChatBot.com AI Bot Builder
5.0(2) · listed as similar by Shopify
DialogPay WhatsApp AI Orders
No ratings yet · listed as similar by Shopify
DashAssist.AI
No ratings yet · shares 89% of feature handles
Algoshop AI Chatbot &Live Chat
4.9(94) · shares 84% of feature handles
ibots
No ratings yet · shares 80% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 95 words.Show
- AI Copilot assistant: Get instant AI-powered replies that speed up support.
- 200+ integrations: Chat with customers via Messenger, WhatsApp, and more.
- Proactive customer engagement: Reach shoppers with timely deals and updates.
- Product recommendations: Suggest items that link directly to product pages.
- Checkout chat support: Assist buyers during checkout to reduce abandoned carts
Convert chats into sales: AI live chat with built-in helpdesk, chatbots & knowledge base.
With one live chat platform, you can talk to shoppers as they browse, suggest products they’ll love, and drop in discounts that keep carts moving.
Let AI chatbots handle the quick questions so your team can focus on chats that actually close sales. A built-in helpdesk and knowledge base let you manage support requests and provide self-service answers without extra tools.
You also see what’s in a user's cart and their past orders right inside LiveChat, so every response feels personal.
Questions and comments
Questions people ask about LiveChat: AI live chat by Text, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
49 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.