Shopify app
NewInstaReturns by ShipDelight
Manage Returns, Replacement, Refund, & Customer Communication.
- Rating on Shopify
- 4.2(4)
- Reviews
- 4
- Developer
- ShipDelight
- Launched
- November 23, 2023
- Pricing
- Free
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.31
category median 4.34
Reviews in the last 180 days
0
from the 3 reviews on the listing page
1 and 2 star share
25%
1 of 4
Starting price
Free plan
band: Free
Rating distribution
4 ratings on the listing at crawl time.
- 5 stars2(50%)
- 4 stars1(25%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star1(25%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
4 starsMar 31, 2026www.krausjeans.comIndia8 months using the app
"Good services with dedicated manager. Improving day by day with the time."
5 starsOct 15, 2025The Trendyy Mobile SkinsIndia7 months using the app
"I had an excellent experience with ShipDelight. Their service is reliable, deliveries are always on time, and customer support is extremely helpful. The entire logistics ..."
1 starNov 24, 2024Shiva OrganicIndia4 months using the app
"The service is poor"
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Return options
- Automated refunds
- Manual refunds
- Exchanges
- Replacements
- In-store returns
- Gift cards
- Store credit
- Gift returns
Return management
- Automated approvals
- Return portal
- Custom policies
- Non-returnable items
- Return windows
- Return reasons
- Shipping labels
- Return tracking
- SMS notifications
- Email notifications
- Custom branding
- Refund management
- Analytics
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Customer accounts
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Products, orders, discounts, gift cards, store credit, store analytics, Shopify Payments, Shopify Functions, custom data
- Edit products: Inventory, products, collections
- Edit orders: All order history, merchant managed fulfillment, order edits, returns, third-party fulfillment, assigned fulfillment, order fulfillments
- Edit discounts: Discount codes and promotions
- Edit gift cards: Gift cards
- Edit store credit: Store credit account transactions, store credit accounts
- View store analytics: Reports
- Edit Shopify Payments: Shopify Payments accounts, Shopify Payments disputes, Shopify Payments payouts
- Edit Shopify Functions: Payment customizations
- View custom data: Metaobject definitions, metaobjects
- Edit other data: Custom fulfillment services, fulfillment constraint rules, locations, payment terms, price rules, Shopify Payments bank accounts
Developer
ShipDelight
- Apps in the dataset:
- 1
- Address:
- 402,Town Centre 2,Opposite Times Square Building, Andheri Kurla Road, Marol, Andheri East, Mumbai, Mumbai, MH, 400059, IN
- Website:
- not stated
- Support email domain:
- shipdelight.com
- English support:
- yes
- Resources:
- Privacy policy
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
ShipStation Orders & Inventory
On Shopify, not yet in the dataset · listed as similar by Shopify
EW: EU Withdrawal Button &Form
On Shopify, not yet in the dataset · listed as similar by Shopify
Revoq ‑ EU Withdrawal Button
On Shopify, not yet in the dataset · listed as similar by Shopify
Troquecommerce
5.0(1) · shares 87% of feature handles
Narvar Return and Exchange
4.5(21) · shares 83% of feature handles
ReturnPro Returns Portal
5.0(1) · shares 81% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 76 words.Show
- Self-serve portal for returns, exchanges, and refunds.
- Flexible exchanges for higher or lower value products.
- Built-in validations and QC for accurate return decisions.
- Automatic updates to Shopify forward orders.
- Exchange orders created on Shopify without manual work.
A self-serve portal for smooth returns and exchanges. Automate workflows and reduce support effort.
InstaLogix provides a streamlined way to manage returns, exchanges, and refunds. Customers can submit requests, choose higher or lower value exchanges, and receive timely notifications at every stage. Merchants benefit from automated approvals, multiple validations, QC checks, and warehouse integrations that keep operations organized. The app updates Shopify forward orders accurately, creates exchange orders automatically, and supports smooth workflows end to end.
Data as of Oct 15, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.
4 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.