Shopify app
EmergingFreshmarketer: Email & SMS
Multichannel marketing campaigns and customer journeys
- Rating on Shopify
- 4.7(19)
- Reviews
- 19
- Developer
- Freshworks
- Launched
- March 29, 2022
- Pricing
- Free plan available. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.47
category median 4.50
Reviews in the last 180 days
0
from the 3 reviews on the listing page
1 and 2 star share
5%
1 of 19
Starting price
$18/month
band: $10 to $29 · 21-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Pricing is set outside Shopify: External charges may be billed by Freshworks separately from your Shopify invoice. Learn more Developer pricing page
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free forever | Free | not offered | none | none stated | Contact & List management; Email campaigns; Live chat; Forms and website tracking |
| Enterprise | $18/month | not offered | 21 days | none stated | AI-powered multichannel engagement; Shopify playbooks; Event-based segments; Automated journeys |
| Enterprise | $180/year | not offered | 21 days | none stated | AI-powered multichannel engagement; Shopify playbooks; Event-based segments; Automated journeys |
Rating distribution
19 ratings on the listing at crawl time.
- 5 stars17(89%)
- 4 stars1(5%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star1(5%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsJul 29, 2023Maisha LifestyleIndiaAbout 2 months using the app
"We've been using Freshmarketer for the last 2 months, and it has been a great experience so far! I want to extend my thanks to ..."
5 starsJun 26, 2023SPARIFYIndia6 months using the app
"have had a great experience using Freshmarketer's CRM. The platform is user-friendly and intuitive, making it easy for me to manage customer interactions and track ..."
5 starsJul 31, 202220infinity.inIndia3 months using the app
"I majorly use the app for setting up customer journey's and sending them shipping email, review requests and cart abandonment Journey. My another big use ..."
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Cart recovery
- Web push notifications
- Automated workflows
Campaign types
- Email campaigns
- SMS campaigns
- Social media
- Newsletters
- Forms
- Landing pages
- Discounts
- Promotions
- Upsell emails
- Cross-sell emails
- Cart emails
- Checkout emails
- Abandoned cart
- Browse abandonment
- Welcome emails
- Follow-up emails
- Price drop emails
- Back-in-stock emails
- Win-back emails
- Product recommendations
- Drip campaigns
- Subscriptions
- Product reviews
- Custom campaigns
Managing campaigns
- Editor tool
- Templates
- AI generation
- Custom code
- Import and export
- Email domains
- Email capture list
- SMS capture list
- Triggers and rules
- Automations
- Targeting
- Segmentation
- Tagging
- Tracking
- Reporting
- Insights and tips
- Analytics
Data access
As disclosed on the listing. Never scored.
Not disclosed on the listing.
Developer
Freshworks
- Apps in the dataset:
- 1
- Address:
- Global Infocity, Block B, 40 MGR Road, Chennai, Chennai, TN, 600096, IN
- Website:
- www.freshworks.com/crm/marketing
- Support email domain:
- freshworks.com
- English support:
- yes
- Resources:
- Privacy policy, FAQ
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Abandoned Cart Email Marketing
On Shopify, not yet in the dataset · listed as similar by Shopify
Wiz AI Email Marketing
On Shopify, not yet in the dataset · listed as similar by Shopify
Orderly Emails ‑ Templates App
3.8(772) · listed as similar by Shopify
ShopiMind ‑ Email, Popin & SMS
No ratings yet · shares 67% of feature handles
Heyloyalty
No ratings yet · shares 67% of feature handles
CleverReach ‑ Email marketing
2.2(13) · shares 65% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 88 words.Show
- Engage with buyers across email, WhatsApp, SMS, chat, and social media
- Sync all historical data from Shopify to contextually engage with customers
- Choose from pre-built e-commerce templates for multichannel marketing campaigns
- Automate social media posts on Instagram and Facebook to drive engagement
- Bring customer queries from channels into one inbox for contextual support
Automate your campaigns across email, SMS, WhatsApp, and social to boost engagement and sales.
With Freshmarketer, you can engage with buyers wherever they are and provide consistent cross-channel experiences. Convert abandoned carts into sales with messages and offers via email, WhatsApp, SMS, and chat. Personalize your campaigns based on buyers’ interests and behavior to increase conversion rates. You can also resolve issues faster and support your customers with rich context in just one app. With your Shopify data in one place, we help you build long-lasting customer relationships.
Data as of Oct 15, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.
19 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.