Shopify app
NewFeedbackBuddy Purchase Surveys
Learn where customers come from and why they buy
- Rating on Shopify
- 4.5(2)
- Reviews
- 2
- Developer
- Ecloto Designs
- Launched
- November 30, 2021
- Pricing
- Free plan available. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.75
category median 4.77
Reviews in the last 180 days
0
from the 2 reviews on the listing page
1 and 2 star share
0%
0 of 2
Starting price
$29.99/month
band: $10 to $29 · 30-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| FREE | Free | not offered | none | none stated | 10 responses per day; 2 active campaigns; Slack and email digests; Basic AI insights; 30 day data retention |
| Pro | $29.99/month | $290/year | 30 days | none stated | Unlimited responses; Unlimited campaigns and team members; Unlimited data retention; AI insights; Sentiment and Q&A |
Rating distribution
2 ratings on the listing when last refreshed.
- 5 stars1(50%)
- 4 stars1(50%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 2 most recent of 2 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsJun 21, 2024Hout gemakNetherlands10 months using the app
"Works good"
4 starsNov 1, 2022Abeja ReynaMexicoAbout 23 hours using the app
"For a free app it's good, you have unlimited questions and answers. Still has a lot for develop but it's basic and works. For me ..."
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Form customization
- Conditional logic
- Custom styles
- Real-time editing
Survey types
- Customer satisfaction
- Market research
- Net Promoter Score (NPS)
- Product feedback
- Post-purchase
- Attribution
Submission management
- Analytics
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Customer accounts, Shopify Admin
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, Shopify admin
- View customers: Customer data
- View products: Products, collections
- View orders: All order history for the last 60 days
- Edit Shopify admin: Files
Developer
Ecloto Designs
- Apps in the dataset:
- 3
- Address:
- No. 4/461, 2nd Floor, Suite No.452, Valamkottil Towers, Judgemukku, Kakkanad, Kochi, Ernakulam, KL, 682021, IN
- Website:
- not stated
- Support email domain:
- eclotodesigns.com
- English support:
- yes
- Resources:
- Privacy policy
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Powerful Contact Form Builder
4.9(2,594) · listed as similar by Shopify
Hulk Contact Form Builder
4.8(2,033) · listed as similar by Shopify
Zigpoll Customer Surveys
5.0(594) · listed as similar by Shopify
RocketSurvey
No ratings yet · shares 73% of feature handles
OrderSurvey Post Purchase Poll
4.0(1) · shares 64% of feature handles
Wyapy
No ratings yet · shares 64% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 88 words.Show
- Post-purchase surveys on the thank-you and order status pages, no code
- Attribution survey: see which channels bring first-time customers
- NPS, CSAT and product rating surveys emailed after fulfillment
- AI summaries with themes, customer quotes and recommended next steps
- Target by first order, order value, products, customer tags or country
Post-purchase surveys that show where customers come from and what to fix, with AI insights.
FeedbackBuddy asks your customers short questions right after they buy: on the thank-you page, the order status page and in follow-up emails. Run attribution ("How did you hear about us?"), NPS, CSAT and product feedback surveys from templates, target them by order and customer, and see every answer next to its order. AI groups comments into themes, flags urgent issues and suggests what to fix, and your team gets daily summaries in Slack.
Questions and comments
Questions people ask about FeedbackBuddy Purchase Surveys, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 23, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
2 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.