Shopify app
EstablishedBuilt for ShopifyExchangeIt Returns & Exchange
Handle returns, refunds, and exchanges with less manual work
- Rating on Shopify
- 4.9(95)
- Reviews
- 95
- Developer
- Stoic Labs
- Launched
- September 28, 2015
- Pricing
- From $4.99/month. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.72
category median 4.57
Reviews in the last 180 days
1
from the 3 reviews on the listing page
1 and 2 star share
0%
0 of 95
Starting price
$4.99/month
band: Under $10 · 7-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Starter | $4.99/month | not offered | 7 days | none stated | 10 returns or exchanges per month; Admin Request Manager; Same Order Exchanges (new fulfillment); New Order Exchanges; Return tracking; Email notifications |
| Standard | $9.99/month | not offered | 7 days | none stated | Shopper-Facing Returns Portal; Unlimited returns and exchanges; Refunds or Store Credit options; Remove Exchange It Branding; Return Rules (time, country, product); All Starter Features |
| Advanced | $19.99/month | not offered | 7 days | none stated | All the Standard features; Data Export; Label Generation (Shippo, EasyPost etc); Post-return Upselling; Multi-language Options; Custom Domain For Email Notifications; Claude and ChatGPT support (via MCP); Zapier integration |
Rating distribution
95 ratings on the listing at crawl time.
- 5 stars89(94%)
- 4 stars4(4%)
- 3 stars2(2%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsMay 2, 2026SimplifiNestIndia23 days using the app
"The setup was quick. But the real reason for this 5-star review is the customer support. Any question I had was answered immediately, and they ..."
3 starsJun 12, 2025BigTopShirtShop.comUnited States3 days using the app
"App works OK. Interface is cumbersome for customers and they are forced to view elements during the return that we have disabled in admin. Make ..."
Developer replied. Read on Shopify
5 starsNov 20, 2024IndirookhIndiaAbout 1 month using the app
"This app has helped us a lot with return and exchange management. The app has all the features required to manage returns and exchanges efficiently. ..."
Developer replied. Read on Shopify
Screenshots
5 of 6 listing screenshots, composed as review cards. Captions are the developer's own.
1 of 5: Simple and Easy Exchanges to help retain customers 
2 of 5: Restock and Refund Original Order items 
3 of 5: Custom portal branding and design to match your store 
4 of 5: Smart return policy rules to save you time 
5 of 5: One-stop-shop: Process refunds, exchanges and restocks
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Return options
- Manual refunds
- Exchanges
- Replacements
- In-store returns
- Gift cards
- Store credit
- Gift returns
Return management
- Return portal
- Non-returnable items
- Return windows
- Return reasons
- Multi-language
- Return tracking
- Email notifications
- Custom branding
- Refund management
- Stock updates
- Customer blocklists
- Analytics
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
- ChatGPT 57 apps
- Claude 21 apps
- Custom Domains
- EasyPost / Shippo and More
- Gorgias 79 apps
- Zapier 110 apps
Shopify surfaces: Checkout, Shopify Admin
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, discounts, gift cards, other data
- Edit customers: Customer data
- Edit products: Inventory, products, collections
- Edit orders: Shipping information, assigned fulfillment, merchant managed fulfillment, order edits, all order history, returns
- Edit discounts: Discount codes and promotions
- Edit gift cards: Gift cards
- View other data: Locations, publications of products on sales channels, Shopify Markets settings
Developer
Stoic Labs
- Apps in the dataset:
- 2
- Address:
- 613 Washington Blvd, 1313, Jersey City, NJ, 07310, US
- Website:
- www.exchangeit.io
- Support email domain:
- exchangeit.io
- English support:
- yes
- Resources:
- Privacy policy, FAQ, App Documentation
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Seel Worry‑Free Purchase
4.9(297) · listed as similar by Shopify
Optoro Returns & Exchanges
No ratings yet · listed as similar by Shopify
Shopify Order Printer
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Troquecommerce
5.0(1) · shares 78% of feature handles
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Synctrack Returns & Exchanges
4.9(132) · shares 76% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 73 words.Show
- All-in-one returns: Process refunds, exchanges, restocks and customer emails
- Self-service portal: Branded return and exchange page and emails for shoppers
- Integrations: Zapier, Claude and ChatGPT (via MCP)
- Flexible refunds: Auto-calculate amounts or offer credit to boost retention
- Full restock control: Select products, quantities, and warehouse locations
Save hours on returns and exchanges with a simple admin portal and optional customer self-serve.
Cut support time and keep operations organized with a clean admin portal that brings returns, exchanges and refunds into one workflow. Manage requests, restock inventory instantly, and issue refunds or store credit directly in Shopify. Connect with label-generation tools, Claude, ChatGPT or Gorgias for smooth workflows. Add optional self-serve so customers can submit and track their own returns.
Questions and comments
Questions people ask about ExchangeIt Returns & Exchange, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Data as of Oct 20, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.
95 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.