Shopify app
NewCustomer Luv Surveys
Ask buyers anything after checkout — then reward the answer
- Rating on Shopify
- 5.0(2)
- Reviews
- 2
- Developer
- Customer Luv
- Launched
- July 28, 2026
- Pricing
- Free plan available. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.77
category median 4.77
Reviews in the last 180 days
2
from the 2 reviews on the listing page
1 and 2 star share
0%
0 of 2
Starting price
$9/month
band: Under $10 · 30-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | 1 question set, 3 questions per set; 100 responses a month; Klaviyo, GA4 & Shopify sync; One question at a time, all skippable; Claude + ChatGPT direct connection |
| Starter | $9/month | $90/year | 30 days | none stated | 4 question sets, 10 questions per set; 2,000 responses a month; Free gift on the thank-you page; Everything in Free |
| Grow | $29/month | $290/year | 30 days | none stated | 10 question sets, unlimited questions; 10,000 responses a month; Priority support |
| Pro | $49/month | $490/year | 30 days | none stated | Unlimited sets, questions & responses; Conditional logic (branching); Priority support |
Rating distribution
2 ratings on the listing when last refreshed.
- 5 stars2(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 2 most recent of 2 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsOct 19, 2026Belle and BellaUnited StatesAbout 1 month using the app
"So easy to setup and a great way to acquire valuable additional info about your customers"
5 starsAug 21, 2026TESLARYIreland5 days using the app
"Easy to setup and works for us without any hard work. Ideal for surveys. Recommended"
Screenshots
5 of 7 listing screenshots, composed as review cards. Captions are the developer's own.
1 of 5: Follow-ups that only the right buyers ever see 
2 of 5: A different question set for a different order 
3 of 5: Answers on a customer card, next to lifetime value 
4 of 5: Unique one-use reward codes, tracked to redemption 
5 of 5: The survey preview, inheriting your checkout theme
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Form customization
- Custom styles
- Embedded forms
Survey types
- Customer satisfaction
- Net Promoter Score (NPS)
- Post-purchase
- Attribution
Submission management
- Data export
- Analytics
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Customer accounts, Shopify Admin
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Email address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, discounts
- Edit customers: Customer data
- View products: Products, collections
- Edit orders: All order history for the last 60 days
- Edit discounts: Discount codes and promotions
- View other data: Checkout branding settings
Developer
Customer Luv
- Apps in the dataset:
- 4
- Address:
- 1601 North Sepulveda Boulevard, #584, Manhattan Beach, CA, 90266, US
- Website:
- customerluv.app
- Support email domain:
- customerluv.app
- English support:
- yes
- Resources:
- Privacy policy, FAQ, Tutorial, App Documentation, changelog, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Powerful Contact Form Builder
4.9(2,594) · listed as similar by Shopify
Hulk Contact Form Builder
4.8(2,033) · listed as similar by Shopify
Zigpoll Customer Surveys
5.0(594) · listed as similar by Shopify
Feedloop: Post Purchase Survey
No ratings yet · shares 64% of feature handles
Afterglow Thank You Page
No ratings yet · shares 63% of feature handles
Survey Daddy
5.0(22) · shares 60% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 99 words.Show
- Ask as many questions as you need, one at a time, never a wall of them
- Follow-ups that only appear when they fit: "Google search" asks what for
- A different question set per product, per first-time or returning buyer
- Reward finishers with a free gift or a unique one-use discount code
- Every answer sits beside that customer's lifetime value and cadence
Post-purchase surveys that go deep: ask questions & smart follow-ups w/ rewards that bring them back
One question at a time on your thank-you and order status pages, when buyers are most willing to answer. Start with attribution, then go deeper: build a whole question set, add follow-ups that only appear when they fit, and run a different set per product, or for first-time versus returning buyers. Every answer lands on a customer card beside that buyer's lifetime value. Reward finishers with a free gift, or a unique one-use discount code created in your Shopify and tracked to redemption.
Questions and comments
Questions people ask about Customer Luv Surveys, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
2 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.