Shopify app
Emerging17RETURNS Returns & Exchanges
AI-assisted returns and exchanges built to retain revenue.
- Rating on Shopify
- 5.0(5)
- Reviews
- 5
- Developer
- 17RETURNS
- Launched
- January 7, 2026
- Pricing
- From $11/month. Free trial available.
- Languages
- English, Chinese (Simplified), Chinese (Traditional), Italian, French, German, Bulgarian, Dutch, Spanish
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.63
category median 4.63
Reviews in the last 180 days
3
from the 3 reviews on the listing page
1 and 2 star share
0%
0 of 5
Starting price
$11/month
band: $10 to $29 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Pricing is set outside Shopify: External charges may be billed by 17RETURNS separately from your Shopify invoice. Learn more Developer pricing page
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Pro | $11/month | not offered | 14 days | none stated | Branded self-serve returns; Refunds, exchanges, cancellations; AI rules and workflows; Credit, fees, price adjustments; Carrier rates, labels and QR codes; Branded emails and localization |
| Max | $29/month | not offered | 14 days | none stated | Advanced conditional workflows; Low-cost retention offers; Store credit retention; Guided exchange retention; Loss recovery analytics; Open API access |
Rating distribution
5 ratings on the listing when last refreshed.
- 5 stars5(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsAug 27, 2026CHINASQUADUnited StatesAbout 5 hours using the app
"功能不错 客服回复很快"
5 starsAug 10, 2026WaydooHong Kong SAR2 months using the app
"17RETURNS is a fantastic product. I highly recommend everyone give it a try—you’ll definitely achieve twice the results with half the effort."
5 starsJul 7, 2026coofandyHong Kong SAR5 months using the app
"This app is absolutely fantastic! It has a very comprehensive set of features, and the customer service is incredibly responsive. Thanks!"
Screenshots
5 of 7 listing screenshots, composed as review cards. Captions are the developer's own.
1 of 5: Turn Returns into Revenue and Growth 
2 of 5: Turn Returns into Revenue and Growth 
3 of 5: 7x24 Returns Automation 
4 of 5: Branded Returns Portal 
5 of 5: Recover Revenue Before Refunds
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Return options
- Manual refunds
Return management
- Return reasons
- Refund management
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Customer accounts
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, gift cards, store credit, Online Store
- Edit customers: Customer data
- Edit products: Inventory, product listings, products, collections
- Edit orders: Assigned fulfillment, draft orders, order fulfillments, merchant managed fulfillment, order edits, all order history, returns, third-party fulfillment
- Edit gift cards: Gift card transactions, gift cards
- Edit store credit: Store credit account transactions, store credit accounts
- Edit Online Store: Online Store script tags, theme
- Edit other data: Custom fulfillment services, fulfillment constraint rules, locations, Shopify Markets settings, Online Store navigation, translations
Developer
17RETURNS
- Apps in the dataset:
- 1
- Address:
- Singapore, AH, CN
- Website:
- not stated
- Support email domain:
- vastartech.com
- English support:
- yes
- Resources:
- Privacy policy
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
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4.2(707) · listed as similar by Shopify
EW: EU Withdrawal Button &Form
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Revoq ‑ EU Withdrawal Button
4.8(571) · listed as similar by Shopify
ReturnProof
No ratings yet · shares 60% of feature handles
Splindle ‑ Bundle Returns
No ratings yet · shares 50% of feature handles
Buton Retragere: Undo My Order
5.0(2) · shares 40% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 70 words.Show
- Provide a branded self-service portal for returns and exchanges
- AI-assisted return rules for approvals and refund.
- Generate return labels across 100+ carriers with real-time rate comparison
- Recover revenue through exchanges, store credit, and goodwill credit
- Track return reasons, recovery performance, and ROI
Turn returns into revenue with AI-assisted, branded experiences, and competitive label rates.
17RETURNS helps brands turn returns into a more efficient and revenue-focused post-purchase experience. It reduces manual work, gives customers a branded self-service returns journey, and helps teams recover revenue through exchanges, store credit, gift card and discounted return labels. With automation, flexible retention options, and return analytics in one place, brands can manage returns while optimizing product decisions.
Questions and comments
Questions people ask about 17RETURNS Returns & Exchanges, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
5 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.