Shopify app
NewEcombone Warranty Claims
Automate warranty claims and replacements, with AI photo check
- Rating on Shopify
- 5.0(1)
- Reviews
- 1
- Developer
- Ecombone
- Launched
- May 4, 2026
- Pricing
- Free plan available. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.86
category median 4.78
Reviews in the last 180 days
1
from the 1 reviews on the listing page
1 and 2 star share
0%
0 of 1
Starting price
$19/month
band: $10 to $29 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | Up to 10 claims/month; Branded self service portal |
| Basic | $19/month | not offered | 14 days | $0.5 per extra claim | Up to 50 claims/month; Branded self service portal; Full analytics; Email notifications; Custom branding |
| Plus | $49/month | not offered | 14 days | $0.5 per extra claim | Up to 100 claims/month; Branded self service portal; Full analytics; Email notifications; Custom branding; Photo gallery by SKU + supplier claims; Priority support |
| Pro | $99/month | not offered | 14 days | none stated | Unlimited claims; Branded self service portal; Full analytics; Email notifications; Custom branding; Photo gallery by SKU + supplier claims; AI photo detection; Priority support |
Rating distribution
1 ratings on the listing when last refreshed.
- 5 stars1(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 1 most recent of 1 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsJul 21, 2026BibnestUnited States2 months using the app
"Great app to manage product warranties. Improved our customer satisfaction"
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Products, orders, discounts
- View products: Inventory, products, collections
- Edit orders: Draft orders, all order history
- Edit discounts: Discount codes and promotions
- View other data: Shopify Markets settings
Developer
Ecombone
- Apps in the dataset:
- 5
- Address:
- 30 N Gould St, STE R, Sheridan, WY, 82801, US
- Website:
- www.ecombone.com
- Support email domain:
- ecombone.com
- English support:
- yes
- Resources:
- Privacy policy, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 94 words.Show
- Branded claim portal in 7 languages with photos and instant coverage check
- Coverage rules by claim reason, product tag and time since purchase
- One-click refunds, $0 replacement orders or store credit, item by item
- Flags AI-generated photos and highlights VIP customers
- Claim status page and emails in the customer's language
Customers file warranty claims in their own language. You refund, replace or credit in one click.
Stop handling warranty claims over email. Customers look up their order, pick the faulty item, upload photos and instantly see if it's covered under your rules.
You resolve each item with a Shopify refund, a $0 replacement order or store credit. The portal, emails and a claim status page speak the customer's language (7 languages).
Photos that look AI-generated are flagged, and you see cost per claim, your most-claimed products and which claims to pass on to suppliers.
Questions and comments
Questions people ask about Ecombone Warranty Claims, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
1 review counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.