Shopify app
NewSurePath Protection
Package protection for every order
- Rating on Shopify
- 5.0(2)
- Reviews
- 2
- Developer
- Surepath Labs
- Launched
- May 28, 2026
- Pricing
- Free to install. Additional charges may apply.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.65
category median 4.65
Reviews in the last 180 days
2
from the 2 reviews on the listing page
1 and 2 star share
0%
0 of 2
Starting price
Free plan
band: Free
Pricing plans as listed on Shopify
All charges are billed in USD.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free to Install | Free to install | not offered | none | Usage charges per order protection | not listed |
Rating distribution
2 ratings on the listing when last refreshed.
- 5 stars2(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 2 most recent of 2 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsJul 17, 2026Matte CollectionUnited States30 days using the app
"It feels great having the peace of mind that are customers packages are taken care of. Claims have been made easily and resolved promptly. The ..."
5 starsJul 15, 2026DermilogicUnited StatesAbout 2 months using the app
"Onboarding was seamless, the integration was easy, and the SurePath team has been incredibly responsive from day one. Any questions or concerns we’ve had were ..."
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Coverage type
- Shipping
- Stolen packages
- Lost packages
- Damaged packages
Opt-in experience
- Cart page
- Custom widget
Claims management
- Claims portal
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Shopify Admin
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, Online Store, Shopify admin, other data
- View customers: Customer data
- Edit products: Inventory, products, collections
- Edit orders: Order fulfillments, all order history for the last 60 days, assigned fulfillment, merchant managed fulfillment, order edits
- View Online Store: Theme
- Edit Shopify admin: Legal policies
- Edit other data: Online Store navigation, publications of products on sales channels
Developer
Surepath Labs
- Apps in the dataset:
- 1
- Address:
- Atlanta, GA, US
- Website:
- not stated
- Support email domain:
- surepathprotection.com
- English support:
- yes
- Resources:
- Privacy policy
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Xcotton Post Purchase Guard
5.0(763) · listed as similar by Shopify
Navidium Shipping Protection
4.7(397) · listed as similar by Shopify
Captain Shipping Protection
4.9(310) · listed as similar by Shopify
Trustway: Package Protection
5.0(1) · shares 67% of feature handles
Solace Shipping Protection
No ratings yet · shares 64% of feature handles
Total Package Protection
No ratings yet · shares 56% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 60 words.Show
- Package protection for lost, stolen, and damaged shipments
- One-click opt-in widget at cart and checkout and Custom branding
- Streamlined claims management with merchant dashboard and Real-time tracking
- Dynamic rates — 2 percent to 2.5 percent of order value, shown at checkout
- Coverage confirmation sent to customers automatically
Protect every order. Reduce disputes. Build customer trust automatically.
SurePath Protection gives your customers peace of mind on every order — and helps you reduce disputes, enhance conversions, and scale revenue. Customers opt in atcheckout for as little as 2 percent of their order value. If a package is lost, stolen, or damaged, SurePath steps in to resolve it efficiently.
Questions and comments
Questions people ask about SurePath Protection, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 20, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
2 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.