Shopify app
EstablishedCW: WhatsApp, SMS & AI Chatbot
Boost cart recovery, sales & engage customers via WhatsApp/SMS
- Rating on Shopify
- 4.5(241)
- Reviews
- 241
- Developer
- Shipway
- Launched
- January 17, 2017
- Pricing
- From $49/month
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.50
category median 4.52
Reviews in the last 180 days
3
from the 3 reviews on the listing page
1 and 2 star share
8%
20 of 241
Starting price
$49/month
band: $30 to $99
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Starter | $49/month | $468/year | none | Additional charges will apply as per the notifications sent. | Best for early-stage, pay-as-you-grow; WhatsApp and SMS marketing; Up to 3,000 subscribers; DND hour and fallback templates; Shopify customer segments + list uploads; Unified inbox: WA, Insta, FB & Email; WhatsApp catalog synced from Shopify; Flow based chatbots |
| Growth | $99/month | $1068/year | none | Additional charges will apply as per the notifications sent. | Best for growing DTC Brands; Everything in Starter, plus:; WhatsApp, SMS, RCS, Email Marketing; Up to 20,000 subscribers; Insta DM and comment automation; Advanced RFM segmentation; Opt-in popups like Spin The Wheel; Dedicated onboarding support |
| Enterprise | $399/month | $4428/year | none | Additional charges will apply as per the notifications sent. | Best for high volume DTC brands; Everything in Starter, plus:; Unlimited subscribers; WhatsApp, SMS, RCS, Email Marketing; AI chatbots on web, WhatsApp & Instagram; Opt-in popups like Spin The Wheel; Insta DM and comment automation; Dedicated account manager |
Rating distribution
241 ratings on the listing at crawl time.
- 5 stars205(85%)
- 4 stars14(6%)
- 3 stars2(1%)
- 2 stars1(0%)
- 1 star19(8%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsOct 15, 2026Shanu Baba Herbal Hair TreatmentIndia5 months using the app
"Working with Convertway has been a great experience. Mihir and the team were responsive and knowledgeable throughout. Since we started, we’ve seen a significant drop ..."
5 starsSep 28, 2026Durfi Retail Pvt. Ltd.India5 months using the app
"Our experience with ConvertWay has been really good so far. The platform is easy to understand, and the campaign and automation setup is simple to ..."
5 starsSep 28, 2026Springfit MattressIndia5 months using the app
"We’ve had a really good experience with ConvertWay. The onboarding process was smooth, and the platform is simple to understand and use. The team has ..."
Screenshots
5 of 7 listing screenshots, composed as review cards. Captions are the developer's own.
1 of 5: Convertway Offerings 
2 of 5: Easy Chatbot Setup, No Coding Needed 
3 of 5: SMS & Chat Gamification for higher audience engagement 
4 of 5: Automate Recovery of Abandoned Checkouts in 1 Click 
5 of 5: Subscriber Opt-in Popup & Welcome Message Automation
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Managing campaigns
- Bulk messaging
- Compliance
- Custom sender ID
- Personalized messages
- Scheduled messages
- Templates
- Two-way messaging
- Conversion metrics
- Real-time analytics
- ROI tracking
- Segmentation
- Custom segments
- Opt-in
Workflow automation
- Cart recovery
- Discount codes
- Feedback requests
- Order confirmations
- Product recommendations
- Order tracking
- Welcome messages
- Win-back campaigns
Cart recovery
- Email reminders
- Personalized campaigns
- SMS notifications
- Multi-channel messaging
- Opt-in pop-ups
- Discount offers
- Time-limited offers
- Conversion tracking
- Automated workflows
Display options
- Custom branding
- Pop-up builder
- Triggers
- Templates
- Customizable widgets
- Multi-language
- Targeting rules
- Behavior tracking
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
- Facebook messanger
- Judge.me 77 apps
- Klaviyo - Omnisend
- WhatsApp 132 apps
- WhatsApp Business 13 apps
Shopify surfaces: Checkout
Data access
As disclosed on the listing. Never scored.
Not disclosed on the listing.
Developer
Shipway
- Apps in the dataset:
- 1
- Address:
- #345-48, Spaze It park, sector 49, Gurgaon, HR, 122002, IN
- Website:
- www.theconvertway.com
- Support email domain:
- theconvertway.com
- English support:
- yes
- Resources:
- Privacy policy
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
SMSGo: Abandoned Cart Recovery
On Shopify, not yet in the dataset · listed as similar by Shopify
TxtCart AI: SMS Marketing
4.9(554) · listed as similar by Shopify
Recart: SMS & List Growth
4.7(487) · listed as similar by Shopify
WA Bridge
No ratings yet · shares 60% of feature handles
Mercuri SMS Marketing WhatsApp
5.0(16) · shares 60% of feature handles
Sinch Engage: SMS, MMS and RCS
4.7(11) · shares 59% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 93 words.Show
- Automated Journeys: Abandoned Cart, Win-Back, Upsell, Cross-Sell & Order Updates
- Campaigns: Flash Sale, Early Access & Holiday Broadcasts With Advanced Segments
- AI Chatbots: Solve Queries, Suggest Products & Convert on Website, WA & Insta DM
- Unified Inbox: Chats From All Channels in One Place With AI-Assisted Replies
Recover carts & send holiday campaigns on WhatsApp, SMS & Email. Offer 24/7 support with AI chatbots
Turn WhatsApp, SMS and Email into revenue channels for your store with ConvertWay. Automated journeys recover abandoned carts, win back lapsed buyers, upsell and send order updates on autopilot. Use advanced segments to send flash sales, early-access offers and holiday campaigns on the channel each customer prefers. AI chatbots on your website, WhatsApp and Instagram answer questions and recommend products 24/7. Get set up in 5 minutes, with our team ready to help whenever you need.
Questions and comments
Questions people ask about CW: WhatsApp, SMS & AI Chatbot, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Data as of Oct 20, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.
241 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.