Shopify app
NewReturnMate: Returns & Warranty
Returns & warranty ops for regulated goods merchants.
- Rating on Shopify
- 5.0(1)
- Reviews
- 1
- Developer
- Mate HQ
- Launched
- July 7, 2026
- Pricing
- Free plan available
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.86
category median 4.78
Reviews in the last 180 days
1
from the 1 reviews on the listing page
1 and 2 star share
0%
0 of 1
Starting price
$49/month
band: $30 to $99
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | 5 RMAs/mo, then $2 each (max 30); Customer Returns & Warranty Portal; Standard returns & warranty claims; Fault-code logging on every RMA; Dangerous goods compliance; Carrier labels & tracking; Overview dashboard (return counts); 1 location, 2 staff users |
| Starter | $49/month | not offered | none | none stated | Everything in Free Plus:; 50 RMAs/mo, then $2 each (max 150); Full returns & warranty workflows; Gorgias & Zendesk helpdesk sync; Third-party repairs & serial tracking; Core analytics & product reports; 1 location, 3 staff users; Add staff $8/user, location $49/mo |
| Growth | $299/month | not offered | none | none stated | Everything in Starter, plus:; 250 RMAs/month; SLA tracking & monitoring; Enhanced repair workflows; Supplier & fault tracking; Process & inspection analytics; Advanced Analytics add-on (+$249); 2 locations, 5 staff users |
| ReturnMate Ops | $599/month | $5990/year | none | none stated | Everything in Growth, plus:; 500 RMAs/month; Full RMA, warranty & repair flows; Restocking-fee management; Team queue views + SLA monitoring; Advanced Analytics add-on (+$249); 2 locations, 20 staff users; Scale & Enterprise available in-app |
Rating distribution
1 ratings on the listing when last refreshed.
- 5 stars1(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 1 most recent of 1 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsSep 8, 2026iTechworldAustralia2 months using the app
"Really impressed with Return Mate. It’s simple, easy to use and takes a lot of the hassle out of managing returns. The whole process feels ..."
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
- Australia Post 36 apps
- Gorgias 183 apps
- StarTrack 6 apps
- Team Global Express
- TNT 11 apps
- Zendesk 120 apps
Shopify surfaces: Shopify Admin
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, gift cards, store credit
- View customers: Customer data
- Edit products: Inventory, products, collections
- Edit orders: Assigned fulfillment, draft orders, order fulfillments, order edits, all order history, returns
- Edit gift cards: Gift cards
- Edit store credit: Store credit account transactions, store credit accounts
- View other data: Locations
Developer
Mate HQ
- Apps in the dataset:
- 1
- Address:
- Perth, WA, AU
- Support email domain:
- matehq.com.au
- English support:
- yes
- Resources:
- Privacy policy, Tutorial, App Documentation
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 74 words.Show
- One workspace for customer service, warehouse, logistics, repairs and warranty
- Simple RMA flows with audit trail, team views, saved filters and SLA visibility
- Dashboards for faults, suppliers, repairs, labour and post-sale reporting
Run returns, warranty and repairs in one workflow with clearer costs, handovers and accountability.
ReturnMate brings returns, warranty claims, repairs, exchanges and logistics into one post-sale operations platform.
Manage every RMA from customer request through receiving, inspection, repair, replacement or refund. Give customer service, warehouse and repair teams one shared workflow with audit trails, SLA visibility, fault-code tracking and supplier insights.
Built for complex or regulated products, with dangerous goods support and multi-location workflows.
Questions and comments
Questions people ask about ReturnMate: Returns & Warranty, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 23, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
1 review counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.