Shopify app
NewRetainAIO: Refund Protection
Refund protection with every decision explained
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- Kovotic Labs LLC
- Launched
- February 3, 2026
- Pricing
- Free plan available. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.50
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$19/month
band: $10 to $29 · 7-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | 50 AI-scored orders/month; Rules-based scoring beyond that; Full review queue and reasoning; Customer refund profiles; Blocklist view; approve or dismiss; No recovery emails, no auto actions |
| Starter | $19/month | not offered | 7 days | $4.99 per 50 recovery emails beyond 100/month, capped at $50/month | 400 AI-scored orders/month; Automated actions: hold, tag, blocklist; 100 recovery emails/month included; Everything in Free; 7-day free trial; Overage capped at $50/mo |
| Growth | $49/month | not offered | 7 days | $4.99 per 50 recovery emails beyond 500/month, capped at $150/month | 1,500 AI-scored orders/month; 500 recovery emails/month included; Overage capped at $150/mo; Everything in Starter |
| Pro | $99/month | not offered | 7 days | none stated | 5,000 AI-scored orders/month; Unlimited recovery emails; No usage overage, ever; Everything in Growth |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Campaign types
- Email campaigns
- Upsell emails
- Cross-sell emails
- Abandoned cart
- Welcome emails
- Follow-up emails
- Win-back emails
- Product recommendations
Managing campaigns
- Templates
- AI generation
- Triggers and rules
- Automations
- Targeting
- Segmentation
- Tracking
- Analytics
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, orders
- View customers: Customer data
- Edit orders: All order history for the last 60 days, merchant managed fulfillment
Developer
Kovotic Labs LLC
- Apps in the dataset:
- 19
- Address:
- 3540 Toringdon Way, Suite 200 #1087, Charlotte, NC, 28277, US
- Website:
- retainaio.com
- Support email domain:
- retainaio.com
- English support:
- yes
- Resources:
- Privacy policy
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 85 words.Show
- Every order scored against that customer's refund history with your store
- Plain-English reasoning and a confidence score on every decision
- Low-confidence calls go to a review queue instead of acting automatically
- Hold fulfillment, tag, or blocklist from the screen that explained why
- History covers your store only, from 60 days before install onward
Refund protection with the reasoning shown: every order scored, every decision explained.
Refund protection for stores losing money to repeat refunders. RetainAIO scores every order against that customer's own refund history with your store, then shows its reasoning and confidence in plain English. When the agent is not sure, it escalates to a review queue instead of acting. You approve, dismiss, hold fulfillment, tag, or blocklist from the same screen that explained why. The free plan scores and explains; sending and automated actions are paid.
Questions and comments
Questions people ask about RetainAIO: Refund Protection, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 20, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.