Shopify app
NewResolvi ‑ Warranty Management
Resolve product warranty claims and act on the fault data.
- Rating on Shopify
- 5.0(1)
- Reviews
- 1
- Developer
- Westridge Developments Pty Ltd
- Launched
- May 14, 2026
- Pricing
- From $49/month. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.86
category median 4.78
Reviews in the last 180 days
1
from the 1 reviews on the listing page
1 and 2 star share
0%
0 of 1
Starting price
$49/month
band: $30 to $99 · 7-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Core | $49/month | $511/year | 7 days | none stated | Up to 200 cases; Theme embedded customer portal; Advanced analytics; Email support |
| Pro | $79/month | $824/year | 7 days | none stated | Everything in the core plan; Up to 500 cases; CSV Export; Custom Fault Types; Third-party (stockist) claims; Priority email & live chat support; 1hr onboarding call with founder & team |
| Plus | $169/month | $1763/year | 7 days | none stated | Everything in the Pro plan; Up to 800 cases; Search & filter product fault gallery; Slack channel with founder & dev team; 1hr onboarding call with founder & team |
| Enterprise | $299/month | $3120/year | 7 days | none stated | Everything in the Plus plan; Unlimited cases; Slack channel with founder & dev team; 2hr onboarding call with founder & team |
Rating distribution
1 ratings on the listing when last refreshed.
- 5 stars1(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 1 most recent of 1 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsMay 19, 2026MontiiCoAustraliaAbout 7 hours using the app
"When a customer makes a warranty claim, they’re usually already frustrated, but they still want a good outcome. The Resolvi app makes it much easier ..."
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
- Gorgias (Coming Soon)
- ReAmaze (Coming Soon)
- Richpanel 6 apps
- ZenDesk (Coming Soon)
Shopify surfaces: Customer accounts
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner, blog contributors
- Store owner: Name, email address, phone number, physical address
- Blog contributors: Email address, IP address, browser and operating system
View and edit store data
Customers, products, orders, store credit, store analytics, Online Store, Shopify admin
- Edit customers: Customer data
- View products: Products, collections
- Edit orders: All order history, draft orders
- Edit store credit: Store credit accounts, store credit account transactions
- View store analytics: Reports
- Edit Online Store: Online Store pages
- Edit Shopify admin: Files
- View other data: Locales, locations, Shopify Markets settings
Developer
Westridge Developments Pty Ltd
- Apps in the dataset:
- 1
- Address:
- Coomera, QLD, AU
- Website:
- not stated
- Support email domain:
- resolvi.io
- English support:
- yes
- Resources:
- Privacy policy, Tutorial, App Documentation
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 87 words.Show
- Branded warranty claims portal embedded directly in your Shopify theme.
- Item-level decisions per claim: approve, deny, replace, refund, or credit.
- Automated replacement draft orders, refunds, and gift cards in Shopify.
- Fault analytics: track types, trends, claim rates, and cost per product.
- Searchable, filterable gallery of customer-submitted fault photos and video.
Manage product warranty claims start to finish. Cut handling time and capture real fault data.
Process product warranty claims on Shopify in a single workflow. Customers submit structured claims through a portal embedded in your theme. Your team makes item-level decisions per claim: approve one product, deny another, issue store credit for a third. Shopify executes the outcome with replacement draft orders, refunds, or gift cards. Track fault types, trends, and cost per claim with built-in analytics, and review customer photos and video in a searchable gallery.
Questions and comments
Questions people ask about Resolvi ‑ Warranty Management, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 23, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
1 review counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.