Shopify app
NewRelay: AI SMS Cart Recovery
AI sales agent that recovers abandoned carts through real SMS.
- Rating on Shopify
- 5.0(1)
- Reviews
- 1
- Developer
- Relay
- Launched
- May 13, 2026
- Pricing
- From $29/month. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.69
category median 4.68
Reviews in the last 180 days
1
from the 1 reviews on the listing page
1 and 2 star share
0%
0 of 1
Starting price
$29/month
band: $10 to $29 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Spark | $29/month | not offered | 14 days | none stated | 400 credits per month ($0.1 overage); AI two-way conversations, zero setup; Recovery and revenue dashboard; Automatic discounts; Multi-currency support; Conversation logs (read-only); Up to 2 knowledge base documents; Product sync every 7 days |
| Engage | $79/month | not offered | none | none stated | 1,300 credits per month ($0.085 overage); Everything in Spark, plus:; Up to 5 knowledge base documents; Product sync every 3 days |
| Convert | $199/month | not offered | none | none stated | 3,850 credits per month ($0.075 overage); Everything in Engage, plus:; Daily product sync; Up to 15 knowledge base documents; Priority support |
| Scale | $499/month | not offered | none | none stated | 11.3K credits per month ($0.065 overage); Everything in Convert, plus:; Product sync every 6 hours; Up to 50 knowledge base documents; Founder-led onboarding |
Rating distribution
1 ratings on the listing when last refreshed.
- 5 stars1(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 1 most recent of 1 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsJun 1, 2026RiwajIndia2 days using the app
"I’m new to Shopify and needed some help with the app. I reached out on Livechat and Dany got on a call with me to ..."
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Cart recovery
- Personalized campaigns
- SMS notifications
- Discount offers
- Conversion tracking
- Automated workflows
Display options
- Custom branding
- Custom discount codes
- Triggers
- Multi-language
- Behavior tracking
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Checkout
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner, blog contributors
- Store owner: Name, email address, phone number, physical address
- Blog contributors: Email address, IP address, browser and operating system
View and edit store data
Customers, products, orders, discounts, Online Store, Shopify admin, other data
- View customers: Customer data
- View products: Products, product listings, collections
- View orders: All order history for the last 60 days
- Edit discounts: Discount codes and promotions
- Edit Online Store: Checkout page, Online Store pages
- View Shopify admin: Legal policies
- View other data: Publications of products on sales channels, product and variant inventory
Developer
Relay
- Apps in the dataset:
- 1
- Address:
- Get Relay LTD, 124 City Road, London, ENG, EC1V 2NX, GB
- Website:
- www.getrelay.to
- Support email domain:
- getrelay.to
- English support:
- yes
- Resources:
- Privacy policy, FAQ
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 103 words.Show
- AI sales agent trained to close, not just chat. Recovers carts through SMS.
- Auto-syncs products, pricing, policies, and inventory for real-time answers
- Margin-protecting discounts that only trigger as a last resort, not a default
- Multi-currency support that auto-detects the customer's local currency
- Conversion funnel dashboard tracking every message, reply, and recovery
Relay texts customers who abandon checkout, has a real AI conversation, and brings them back to buy.
When a customer leaves items at checkout, Relay sends them an SMS and starts a real two-way conversation. The AI knows your products, pricing, shipping, and policies. If a customer asks "does this come in blue?" or "how fast is delivery?", it answers with real data from your store. Relay tries to close at full price first. It only offers a discount if the customer genuinely needs a nudge. No templates to configure, no flows to build. Install the app, and it starts recovering carts automatically.
Questions and comments
Questions people ask about Relay: AI SMS Cart Recovery, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
1 review counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.