EcomAppReviews
InsureShield & CommerceShield icon

Shopify app

Emerging

InsureShield & CommerceShield

Reduce fraud, shipping, and checkout risk in one app

Rating on Shopify
3.8(46)
Reviews
46
Launched
January 21, 2021
Pricing
Free to install. Additional charges may apply.
Languages
English

View on the Shopify App Store

The facts

Every value below is read from the listing or computed by the published formula. Nothing is a verdict.

Rank in Warranties and insurance

#14 of 72

See the ranked table

Rank in Fraud

#16 of 182

See the ranked table

Bayesian rating

4.15

category median 4.65

Reviews in the last 180 days

0

from the 3 reviews on the listing page

1 and 2 star share

20%

9 of 46

Starting price

Free plan

band: Free

Pricing plans as listed on Shopify

All charges are billed in USD. See all pricing options

Pricing is set outside Shopify: External charges may be billed by UPS Capital Insurance Agency Inc. separately from your Shopify invoice. Learn more Developer pricing page

PlanPriceBilled yearlyTrialUsage feeIncluded
Enhanced ScoringFree to installnot offerednone$0.30 per scored order + 0.6% of protected order valueIncludes All Order Scoring; Chargeback Guarantee; Eligible 700+ Order Coverage (Low Risk); Product Not Received Coverage; Product Not as Described Coverage; Chargeback Evidence Included
Order ScoringFree to installnot offerednone$0.30 per order scoredAuto Score Orders Before Fulfillment; Flag Risky Orders with Multi-Signal Data; Set Your Risk Tolerance For Review; Hold Risky Orders Automatically; Cancel Potential Fraudulent Orders Early
Shipping InsuranceFree to installnot offerednoneUPS/FedEx/DHL: $0.80 per $100 ($10K limit). Consumer/Other: $0.95 per $100 ($5K limit).All Carrier Small Parcel Coverage; Enable Checkout Protection; 0% Deductible; Online Multicarrier Claims Portal

Rating distribution

46 ratings on the listing when last refreshed.

  • 5 stars35(76%)
  • 4 stars2(4%)
  • 3 stars0(0%)
  • 2 stars1(2%)
  • 1 star8(17%)

Latest reviews

The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.

  • 1 starJan 12, 2026Joco RecordsUnited StatesOver 4 years using the app

    "This app and company just keeps getting worse. We have been having claims denied for no reason at all. Sometimes tracking clearly shows it was ..."

    Developer replied. Read on Shopify

  • 1 starOct 1, 2024Conquest Auto PartsUnited States7 months using the app

    "This app started off great. Unfortunately, over the past few months it has turned into hot garbage. The transactions won't even load no matter how ..."

    Developer replied. Read on Shopify

  • 2 starsMay 8, 2024Horizon MotorsportUnited StatesAbout 2 years using the app

    "Was great for first couple of months. If you actually need to use the insurance (i.e. file claims) they will rapidly increase your rates with ..."

    Developer replied. Read on Shopify

Features Shopify lists for this app

Feature handles from the listing, grouped as Shopify groups them.

Coverage type

  • Shipping
  • Stolen packages
  • Lost packages
  • Damaged packages

Opt-in experience

  • Checkout
  • Instant quotes

Claims management

  • Claims portal
  • Claims dashboard
  • Tracking
  • Email notifications

Fraud types

  • Chargebacks
  • Delivery

Prevention tools

  • Order hold
  • Custom rules
  • Fraud insurance
  • AI-powered detection
  • Automated workflows

Alerts and analytics

  • High-risk alerts
  • Risk reports
  • Email notifications

Works with

Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.

Shopify surfaces: Checkout

Data access

As disclosed on the listing. Never scored.

Not disclosed on the listing.

Developer

UPS Capital Insurance Agency Inc.

Apps in the dataset:
1
Address:
12380 Morris Rd, Alpharetta, GA, 30005, US
Support email domain:
ups.com
English support:
yes
Resources:
Privacy policy, FAQ, Tutorial, App Documentation

Similar apps

Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.

From the Shopify listingDeveloper claims, shown verbatim and collapsed. 78 words.Show
  • Identify high-risk orders with AI driven scores before they become costly losses
  • Recover more revenue with streamlined chargeback management templates
  • Protect margins with full invoice value insurance for loss, damage, or theft
  • Offer full value protection at checkout to build customer confidence
  • Get reimbursed fast so customers don't have to wait for a resolution

Reduce risk before fulfillment. Protect margins with shipping insurance and checkout protection.

Manage risk from checkout to delivery with a unified order protection system from UPS Capital®. CommerceShield technology identifies higher-risk orders and enables merchants to control checkout protection and risk management strategies. InsureShield protection provides full invoice value shipping insurance and checkout protection for covered loss, damage, or theft across all carriers. Together, they help reduce losses, protect margins, and make customers whole quickly through fast reimbursement.

Questions and comments

Questions people ask about InsureShield & CommerceShield, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.

Ask a question or share what worked for your store

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Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.

46 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.