EcomAppReviews

Shopify app

Established

Guide Protection + Returns

Returns Exchanges, Shipping Protection & More to Drive Revenue

Rating on Shopify
4.8(56)
Reviews
56
Developer
Guide Inc
Launched
October 14, 2020
Pricing
Free to install. Additional charges may apply.
Languages
English

View on the Shopify App Store

The facts

Every value below is read from the listing or computed by the published formula. Nothing is a verdict.

Rank in Warranties and insurance

#6 of 46

See the ranked table

Rank in Returns and exchanges

#21 of 132

See the ranked table

Bayesian rating

4.70

category median 4.66

Reviews in the last 180 days

3

from the 3 reviews on the listing page

1 and 2 star share

9%

5 of 56

Starting price

Free plan

band: Free

Pricing plans as listed on Shopify

All charges are billed in USD. See all pricing options

PlanPriceBilled yearlyTrialUsage feeIncluded
FreeFree to installnot offerednoneCustomers pay for Guide when they add it at checkout. Charges are collected by the merchant and passed through to Guide.not listed

Rating distribution

56 ratings on the listing when last refreshed.

  • 5 stars48(86%)
  • 4 stars3(5%)
  • 3 stars0(0%)
  • 2 stars1(2%)
  • 1 star4(7%)

Latest reviews

The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.

  • 5 starsSep 16, 2026Keller InternationalUnited StatesAlmost 3 years using the app

    "Guide Purchase Protection has been a great partner for our business. Our customers really appreciate having the option for added protection on their purchases, and ..."

    Read on Shopify

  • 5 starsSep 8, 2026Cedar Hill HomesteadUnited StatesAlmost 2 years using the app

    "Guide has been a genuine lifesaver for us as a small business that ships a lot. USPS never honors their claims and makes the process ..."

    Read on Shopify

  • 5 starsSep 8, 2026Auria's Malaysian KitchenUnited StatesOver 2 years using the app

    "We were using another package protection app that turned into a billing nightmare for us - we were seeing hundreds of charges for .98 - ..."

    Read on Shopify

Features Shopify lists for this app

Feature handles from the listing, grouped as Shopify groups them.

Coverage type

  • Shipping
  • Stolen packages
  • Lost packages
  • Damaged packages
  • Extended warranty
  • Dynamic pricing
  • Returns and exchanges

Opt-in experience

  • Cart page
  • Checkout
  • Custom widget
  • Coverage confirmation
  • Custom branding
  • Revenue sharing

Claims management

  • Auto-handling
  • Claims portal
  • Custom policies
  • Claims dashboard
  • Tracking
  • Email notifications

Return options

  • Automated refunds
  • Manual refunds
  • Exchanges
  • Replacements
  • QR codes
  • Gift cards
  • Store credit
  • Gift returns
  • Discount codes

Return management

  • Automated approvals
  • Return portal
  • Custom policies
  • Non-returnable items
  • Return windows
  • Return reasons
  • Multi-language
  • Shipping labels
  • Return tracking
  • SMS notifications
  • Email notifications
  • Custom branding
  • Refund management
  • Stock updates
  • Customer blocklists
  • Analytics

Works with

Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.

Shopify surfaces: Checkout, Customer accounts

Data access

As disclosed on the listing. Never scored.

View customer data

Sensitive data, device and activity data

  • Sensitive data: Name, email address, phone number, physical address
  • Device and activity data: Geolocation, IP address, browser and operating system

View staff and contributor data

Store owner, blog contributors

  • Store owner: Name, email address, phone number, physical address
  • Blog contributors: Email address, IP address, browser and operating system

View and edit store data

Customers, products, orders, discounts, Online Store, other data

  • View customers: Customer data
  • Edit products: Inventory, products, collections
  • Edit orders: Assigned fulfillment, order fulfillments, merchant managed fulfillment, order edits, all order history, returns, shipping information, third-party fulfillment, draft orders
  • Edit discounts: Discount codes and promotions
  • Edit Online Store: Online Store pages, Online Store script tags, theme
  • Edit other data: Locations, Shopify Markets settings, Online Store navigation, price rules, publications of products on sales channels

Developer

Guide Inc

Apps in the dataset:
1
Address:
Salt Lake City, UT, US
Support email domain:
guideprotection.com
English support:
yes
Resources:
Privacy policy

Similar apps

Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.

From the Shopify listingDeveloper claims, shown verbatim and collapsed. 70 words.Show
  • Launch AI-powered returns & exchanges with seamless store and ERP integrations
  • Protect shipments from loss, damage & theft with full-service protection
  • Use AI to automate returns, claims, routing, and post-purchase workflows
  • Turn approved replacement claims into full-retail reorders through your store
  • Detect repeat claims and protect revenue with AI-powered fraud intelligence

AI-powered returns, shipping protection & post-purchase automation

Transform your post-purchase experience with Guide. Our AI-powered platform makes returns and exchanges effortless, protects shipments from loss, damage, and theft, and turns approved replacements into full-retail reorders. Integrate quickly with your store and ERP, automate workflows, and give shoppers a seamless branded experience. Guide uses AI across returns, protection, claims, and fraud intelligence to reduce costs, protect revenue, and drive customer loyalty.

Questions and comments

Questions people ask about Guide Protection + Returns, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.

Ask a question or share what worked for your store

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Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.

56 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.