Shopify app
NewFulfillRelay Returns
Simplify returns with a branded portal and manual approval
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- Boreal Meridian Commerce Inc.
- Launched
- September 9, 2026
- Pricing
- Free plan available
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.63
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
$19/month
band: $10 to $29
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | 5 return cases per month; 5 optional AI reviews per month; Manual return approval and decline; Upload your return-label PDF |
| Starter | $19/month | not offered | none | none stated | 50 return cases per month; 50 optional AI reviews per month; Manual return approval and decline; Upload your return-label PDF |
| Growth | $49/month | not offered | none | none stated | 300 return cases per month; 300 optional AI reviews per month; Manual return approval and decline; Upload your return-label PDF |
| Pro | $99/month | not offered | none | none stated | 1,000 return cases per month; 1,000 optional AI reviews per month; Manual return approval and decline; Upload your return-label PDF |
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Return options
- Manual refunds
Return management
- Return portal
- Custom policies
- Non-returnable items
- Return windows
- Return reasons
- Shipping labels
- Email notifications
- Refund management
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Products, orders
- Edit products: Products, inventory, collections
- Edit orders: All order history for the last 60 days, order fulfillments, assigned fulfillment, draft orders, merchant managed fulfillment, third-party fulfillment
- View other data: Locations
Developer
Boreal Meridian Commerce Inc.
- Apps in the dataset:
- 2
- Address:
- North York, ON, CA
- Website:
- fulfillrelay.com/returns-app
- Support email domain:
- fulfillrelay.com
- English support:
- yes
- Resources:
- Privacy policy, FAQ, Tutorial, App Documentation
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
ShipStation Orders & Inventory
4.2(707) · listed as similar by Shopify
EW: EU Withdrawal Button &Form
4.9(2,317) · listed as similar by Shopify
Revoq ‑ EU Withdrawal Button
4.8(571) · listed as similar by Shopify
Return Helper: Return Centre
3.1(13) · shares 64% of feature handles
ReturnProof
No ratings yet · shares 56% of feature handles
RiskWall: Fraud Prevention
No ratings yet · shares 55% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 78 words.Show
- Let customers submit returns and photos through your branded portal.
- Apply published return windows, reasons and evidence requirements.
- Review each request manually, with optional AI evidence suggestions.
- Upload return-label PDFs and let customers follow their case status.
- Track receipt, refund decisions and case history in one workflow.
Give customers a branded returns portal. Review photos and keep approval in your hands.
FulfillRelay Returns brings customer requests, photos and return rules into one workflow. Customers verify their order email and submit a return through a portal under your store name. Review the evidence, use optional AI suggestions, then approve or decline yourself. Upload a carrier-prepared return-label PDF, track receipt and manage the refund decision. A case timeline and customer status page keep the next step clear.
Questions and comments
Questions people ask about FulfillRelay Returns, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.