Shopify app
NewFrictionIQ
Know why customers return products and what to fix next
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- Storestead Labs
- Launched
- July 17, 2026
- Pricing
- Free
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.53
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
Free plan
band: Free
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Marketing and sales
- AI insights
Visuals and reports
- Analytics dashboard
- Custom reports
- Historical analysis
- Report scheduling
- Notifications
Data access
As disclosed on the listing. Never scored.
View customer data
Device and activity data
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View store data
Products, orders, store analytics
- View products: Products, collections
- View orders: All order history for the last 60 days, returns
- View store analytics: Reports
Developer
Storestead Labs
- Apps in the dataset:
- 2
- Address:
- Walter-Eucken-Str. 117, Düsseldorf, 40235, DE
- Website:
- not stated
- Support email domain:
- frictioniq.net
- English support:
- yes
- Resources:
- Privacy policy
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 76 words.Show
- Discover recurring reasons for product returns and refund requests
- Group refund notes and customer feedback into clear issue categories
- Track issue trends and receive automatic reports by email
Understand why customers return products and receive automatic reports on recurring issues.
FrictionIQ automatically analyzes return reasons, refund notes, and related customer feedback. It groups recurring complaints into clear categories and shows which product, fulfillment, or customer experience issues need attention. Instead of reviewing notes manually, merchants can track changes over time and receive scheduled email reports with concise AI-generated summaries. Set it up once and continue receiving insights as new return and refund data arrives.
Questions and comments
Questions people ask about FrictionIQ, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 20, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.