Shopify app
NewEcombone Returns & Exchanges
Manage returns globally. Designed for multi-currency stores.
- Rating on Shopify
- 5.0(1)
- Reviews
- 1
- Developer
- Ecombone
- Launched
- May 5, 2026
- Pricing
- Free plan available. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.43
category median 4.43
Reviews in the last 180 days
1
from the 1 reviews on the listing page
1 and 2 star share
0%
0 of 1
Starting price
$19/month
band: $10 to $29 · 14-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Free | Free | not offered | none | none stated | Up to 10 returns/month; Custom return / exchanges portal |
| Basic | $19/month | not offered | 14 days | $0.50 per extra return above 100 returns | Up to 100 returns/month; Self-service return / exchanges portal; Full analytics; Email notifications; Custom branding |
| Plus | $49/month | not offered | 14 days | $0.50 per extra return above 250 returns | Up to 250 returns/month; Self-service return / exchanges portal; Full analytics; Email notifications; Custom branding; Buy X Get Y discount codes; Bundle detection settings; Priority support |
| Pro | $99/month | not offered | 14 days | none stated | Unlimited returns; Self-service return / exchanges portal; Full analytics; Email notifications; Custom branding; Buy X Get Y discount codes; Bundle detection settings; Priority support |
Rating distribution
1 ratings on the listing at crawl time.
- 5 stars1(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 1 most recent of 1 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsJun 11, 2026BibnestUnited States20 days using the app
"Great self self service portal for managing returns and exchanges. Works perfectly for us"
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Return options
- Automated refunds
- Exchanges
- Replacements
- Discount codes
Return management
- Automated approvals
- Return portal
- Custom policies
- Non-returnable items
- Return windows
- Return reasons
- Return tracking
- Email notifications
- Custom branding
- Refund management
- Customer blocklists
- Analytics
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders, discounts, store credit
- View customers: Customer data
- View products: Products, collections
- Edit orders: Draft orders, all order history
- Edit discounts: Discount codes and promotions
- Edit store credit: Store credit account transactions
- View other data: Shopify Markets settings
Developer
Ecombone
- Apps in the dataset:
- 1
- Address:
- 30 N Gould St, STE R, Sheridan, WY, 82801, US
- Website:
- www.ecombone.com
- Support email domain:
- ecombone.com
- English support:
- yes
- Resources:
- Privacy policy
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
ShipStation Orders & Inventory
On Shopify, not yet in the dataset · listed as similar by Shopify
EW: EU Withdrawal Button &Form
On Shopify, not yet in the dataset · listed as similar by Shopify
Revoq ‑ EU Withdrawal Button
On Shopify, not yet in the dataset · listed as similar by Shopify
Narvar Return and Exchange
4.5(21) · shares 63% of feature handles
yayloh | Returns & Exchanges
5.0(11) · shares 60% of feature handles
AfterShip Returns & Exchanges
4.7(1,543) · shares 59% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 86 words.Show
- Branded self service returns and exchanges portal
- Custom return rules and eligibility conditions + supports Bundles
- Refund, exchange and discount resolutions - supports multi-currency & markets
- Email notifications for every step of the process
- Centralized dashboard to review and manage requests
Automate returns and exchanges with a branded self service portal & Reduce support workload.
Ecombone helps merchants manage returns and exchanges through a branded self service portal connected to their store. Customers can submit requests, select refund or exchange options, and track the status of their case.
Merchants review and approve requests from a single dashboard, set return rules, define eligibility windows, and control refund or exchange outcomes.
It reduces manual emails, keeps all cases organized, and helps protect revenue by promoting exchanges instead of refunds.
Data as of Oct 14, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.
1 review counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.