Shopify app
NewCustomer Story
See customer stages and timelines to understand retention at a
- Rating on Shopify
- 5.0(1)
- Reviews
- 1
- Developer
- Dadword IT
- Launched
- April 3, 2026
- Pricing
- From $9/month. Free trial available.
- Languages
- English
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.57
category median 4.57
Reviews in the last 180 days
1
from the 1 reviews on the listing page
1 and 2 star share
0%
0 of 1
Starting price
$9/month
band: Under $10 · 30-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| Starter | $9/month | not offered | 30 days | none stated | Up to 1,000 customers; All customer stages & timeline; Dashboard & insights; Email support |
| Growth | $29/month | not offered | 30 days | none stated | Up to 10,000 customers; All customer stages & timeline; Auto + custom manual segmentation; Dashboard & insights; Email support |
| Scale | $79/month | not offered | 30 days | none stated | Unlimited customers; All customer stages & timeline; Auto + custom manual segmentation; Dashboard & insights; Priority email support |
Rating distribution
1 ratings on the listing when last refreshed.
- 5 stars1(100%)
- 4 stars0(0%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star0(0%)
Latest reviews
The 1 most recent of 1 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsMay 15, 2026Parfumenligne.caCanada1 minute using the app
"We’ve been using Customer Story to segment customers into VIPs, prospects, and new shoppers, which made our campaigns much more targeted. Simple setup and easy ..."
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Customer behavior
- Real-time tracking
- Activity tracking
- Event tracking
Visuals and reports
- Analytics dashboard
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Shopify surfaces: Shopify Admin
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View and edit store data
Customers, products, orders
- View customers: Customer data
- Edit products: Products, collections
- View orders: Draft orders, all order history for the last 60 days
Developer
Dadword IT
- Apps in the dataset:
- 1
- Address:
- N-1007, Twinstar, Near Balaji Hall, 150 Feet Ring Road, Rajkot, GJ, 360005, IN
- Website:
- not stated
- Support email domain:
- dadwordit.com
- English support:
- yes
- Resources:
- Privacy policy
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Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 84 words.Show
- Automatic customer stages: Prospect, New, Active, VIP, At Risk, Churned
- Visual customer timeline with order history and notes
- Dashboard highlighting customers who need attention
- Read-only sync zero impact on storefront performance
See who to welcome, reward, or win back automatic stages, timelines, and retention insights.
Customer Story automatically syncs your Shopify customers and orders into six stages Prospect, New, Active, VIP, At Risk, and Churned no spreadsheets or manual tags required. Each customer gets a clear timeline showing first order, repeat purchases, total spend, and activity history, plus notes you can add. Auto segmentation works on every plan; Growth and Scale unlock custom manual thresholds. Runs in the background with zero impact on storefront speed.
Questions and comments
Questions people ask about Customer Story, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
1 review counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.