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Shopify app

EstablishedBuilt for Shopify

BetterDocs FAQ Knowledge Base

AI FAQ builder, knowledge base & help center with live...

Rating on Shopify
4.9(51)
Reviews
51
Developer
Storeware
Launched
March 3, 2022
Pricing
Free plan available. Free trial available.
Languages
English

View on the Shopify App Store

The facts

Every value below is read from the listing or computed by the published formula. Nothing is a verdict.

Rank in Page builder

#28 of 262

See the ranked table

Rank in Chat

#47 of 709

See the ranked table

Bayesian rating

4.75

category median 4.56

Reviews in the last 180 days

3

from the 3 reviews on the listing page

1 and 2 star share

2%

1 of 51

Starting price

$9.99/month

band: Under $10 · 7-day trial

Pricing plans as listed on Shopify

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

PlanPriceBilled yearlyTrialUsage feeIncluded
FreeFreenot offerednonenone stated5 FAQs & 1 FAQ Group; 12 Docs & 3 Doc Categories; Custom CSS; Instant Answers - WhatsApp & Messenger; AI Autowrite; Feedback; Regular Support
Pro$9.99/month$99.99/year7 daysnone statedUnlimited Docs; Unlimited FAQs; Import/Export; Analytics & Order Tracking; Individual FAQ Group Specific Products; Priority Support

Rating distribution

51 ratings on the listing when last refreshed.

  • 5 stars49(96%)
  • 4 stars0(0%)
  • 3 stars1(2%)
  • 2 stars1(2%)
  • 1 star0(0%)

Latest reviews

The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.

  • 5 starsOct 15, 2026N E W E A R T H I N N O V A T I O N SUnited States10 months using the app

    "Another quick fix by the BetterDocs team. After the upgrade my icons were broken. The issue was quickly resolved within minutes. Thanks Nicole for the ..."

    Read on Shopify

  • 5 starsAug 13, 2026FlexfilmUnited States2 months using the app

    "So far so good! Works really well and support is happy to jump in and help."

    Read on Shopify

  • 5 starsJul 13, 2026SRSLY HealthUnited KingdomAbout 2 hours using the app

    "WOW! This app is fast and comprehensive, so much more than an FAQ bank. The support is something else too. Worth it 100 times over. ..."

    Read on Shopify

Features Shopify lists for this app

Feature handles from the listing, grouped as Shopify groups them.

Page types

  • Landing pages
  • Product pages
  • FAQs
  • Help center pages
  • Theme sections
  • Custom pages

Managing pages

  • Editor tool
  • Elements
  • Templates
  • Import and export
  • Save pages
  • Draft pages
  • Content syncing
  • Global sections
  • Global styles
  • Custom code
  • Snippets
  • AI generation
  • Mobile responsive
  • Analytics
  • Tracking

Real-time messaging

  • Live chat
  • Email chat
  • Voice support
  • Video calls
  • Social media
  • File upload
  • Customer insights

Automated responses

  • FAQs
  • Greetings
  • Quick replies
  • Order updates

Customization

  • Color and font
  • Emojis and stickers
  • Chat window
  • Welcome messages
  • Chat buttons
  • Chat assignment

Works with

Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.

Shopify surfaces: Shopify Admin

Data access

As disclosed on the listing. Never scored.

View customer data

Device and activity data

  • Device and activity data: Geolocation, IP address, browser and operating system

View staff and contributor data

Store owner, blog contributors

  • Store owner: Name, email address, phone number, physical address
  • Blog contributors: Email address, IP address, browser and operating system

View store data

Customers, products, orders, Online Store

  • View customers: Customer data
  • View products: Products, collections
  • View orders: All order history for the last 60 days
  • View Online Store: Online Store pages, theme

Developer

Storeware

Apps in the dataset:
4
Address:
124 Broadkill Rd #599, Milton, DE, 19968, US
Support email domain:
storeware.io
English support:
yes
Resources:
Privacy policy, FAQ, demo store

Similar apps

Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.

From the Shopify listingDeveloper claims, shown verbatim and collapsed. 95 words.Show
  • Create AI FAQ pages, product FAQs & help center docs with FAQ schema for SEO
  • Build a searchable knowledge base help center with FAQ groups & instant answers
  • Generate FAQs & documentation instantly with Magic AI Autowrite
  • Support shoppers via live chat, WhatsApp & Messenger from one help desk
  • Reduce support tickets with self-service docs, order tracking & analytics

Build an AI FAQ page, product FAQs & a knowledge base help center with live chat & instant answers

BetterDocs helps you create AI-powered FAQ pages, product FAQs, documentation & a searchable knowledge base help center. Build a self-service support hub with FAQ groups, FAQ schema for SEO, instant answers & live chat via WhatsApp & Messenger. Use Magic AI Autowrite to generate FAQ & doc content, add images or videos, and track performance with analytics. Order tracking lets shoppers check delivery status themselves, so you answer fewer repetitive support tickets and resolve questions faster.

Questions and comments

Questions people ask about BetterDocs FAQ Knowledge Base, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.

Ask a question or share what worked for your store

Read by a person before it appears. One link at most, no HTML.

Last updated Oct 21, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.

51 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.