EcomAppReviews

Shopify app

Established

BestChat: AI Chatbot+Live Chat

Increase Sales & Support with Smart Live Chat and AI...

Rating on Shopify
4.7(141)
Reviews
141
Developer
BestChat
Launched
January 5, 2022
Pricing
Free plan available
Languages
English, Chinese (Simplified)

View on the Shopify App Store

The facts

Every value below is read from the listing or computed by the published formula. Nothing is a verdict.

Rank in Chat

#7 of 42

See the ranked table

Rank in Marketing - Other

#4 of 22

See the ranked table

Bayesian rating

4.54

category median 4.10

Reviews in the last 180 days

1

from the 3 reviews on the listing page

1 and 2 star share

2%

3 of 141

Starting price

$10/month

band: $10 to $29

Pricing plans as listed on Shopify

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

PlanPriceBilled yearlyTrialUsage feeIncluded
FreeFreenot offerednonenone stated80 AI chats per month; AI Insights feature; AI help me write feature; 80 Products AI learning; 20 AI knowledge entries; 1 agent seat
Starter$10/monthnot offerednonenone stated300 AI chats per month; AI Insights feature; AI help me write feature; 300 Products AI learning; 100 AI knowledge entries; 1 agent seat
Basic$30/monthnot offerednonenone stated1,000 AI chats per month; AI Insights feature; AI help me write feature; 1,000 Products AI learning; 400 AI knowledge entries; 3 agent seat
Growth$60/monthnot offerednonenone stated3,000 AI chats per month; AI Insights feature; AI help me write feature; 3,000 Products AI learning; Unlimited AI knowledge entries; 6 agent seat

Rating distribution

141 ratings on the listing at crawl time.

  • 5 stars125(89%)
  • 4 stars7(5%)
  • 3 stars6(4%)
  • 2 stars2(1%)
  • 1 star1(1%)

Latest reviews

The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.

  • 5 starsJun 1, 2026SpineXPoland3 days using the app

    "Amazing app. Made everything much easier for users. Thank you for founding this app seriously."

    Read on Shopify

  • 2 starsDec 20, 2025Lansei ChinaEstoniaAbout 2 years using the app

    "It's overly 'smart' and a bit out of control. It promised an immediate reshipment to a customer (even committed to delivery time!) when we were ..."

    Developer replied. Read on Shopify

  • 5 starsJun 27, 2025Custom Plate ProsUnited States3 months using the app

    "I have been using this app for about 3 months now. I can highly recommend this app. It has saved us so many hours of ..."

    Developer replied. Read on Shopify

Features Shopify lists for this app

Feature handles from the listing, grouped as Shopify groups them.

Real-time messaging

  • AI chatbots
  • Live chat
  • File upload
  • Multi-language
  • Behavior tracking
  • Agent analytics

Automated responses

  • Discounts
  • FAQs
  • Greetings
  • Product recommendations
  • Quick replies
  • Upsell

Customization

  • Color and font
  • Emojis and stickers
  • Chat window
  • Business hours
  • Welcome messages
  • Chat buttons
  • Agent avatar

Works with

Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.

Shopify surfaces: Checkout

Data access

As disclosed on the listing. Never scored.

Not disclosed on the listing.

Developer

BestChat

Apps in the dataset:
1
Address:
9325 Yonge St, Richmond Hill, ON, L4B IJ8, CA
Website:
not stated
Support email domain:
bestchat.com
English support:
yes
Resources:
Privacy policy, demo store

Similar apps

Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.

From the Shopify listingDeveloper claims, shown verbatim and collapsed. 74 words.Show
  • Intelligent AI chatbots learn products and orders, making chatbots smarter.
  • AI-driven insights enhance data analysis and support decision-making.
  • Smooth chatbot to agent takeover ensures seamless live chat support.
  • 24/7 AI assistance chatbots handle routine queries, freeing support agents.
  • Real-time Shopify integration boosts live chat and eCommerce efficiency.

Boost Your Business with Advanced AI Chatbot & Live Chat

BestChat is a next-generation AI-powered live chat and chatbot solution for Shopify. Our intelligent chatbot provides 24/7 customer support, boosting sales and satisfaction. Seamless Shopify integration and self-learning AI ensure a smooth customer experience with a customizable live chat interface. Enhance your eCommerce with BestChat, offering AI and GPT-powered chat, customer support, and inbox chat as a cutting-edge, smart live chat solution for Shopify.

Data as of Oct 15, 2026, from the public Shopify App Store listing. How the numbers are computed: methodology.

141 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.