Shopify app
Newbackwise
Safer ecommerce refunds
- Rating on Shopify
- No ratings yet
- Reviews
- 0
- Developer
- Backwise
- Launched
- August 27, 2026
- Pricing
- Free
- Languages
- English, French
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
n/a
category median 4.29
Reviews in the last 180 days
n/a
no dated reviews collected
1 and 2 star share
n/a
no rating distribution
Starting price
Free plan
band: Free
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Fraud types
- Chargebacks
- Delivery
Prevention tools
- AI-powered detection
Alerts and analytics
- High-risk alerts
- Fraud notifications
- Risk reports
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Data access
As disclosed on the listing. Never scored.
View customer data
Sensitive data, device and activity data
- Sensitive data: Name, email address, phone number, physical address
- Device and activity data: Geolocation, IP address, browser and operating system
View staff and contributor data
Store owner
- Store owner: Name, email address, phone number, physical address
View store data
Customers, products, orders
- View customers: Customer data
- View products: Products, collections
- View orders: Order fulfillments, all order history
Developer
Backwise
- Apps in the dataset:
- 1
- Address:
- 4 rue de la Gare, Caen, 14000, FR
- Website:
- not stated
- Support email domain:
- backwise.co
- English support:
- yes
- Resources:
- Privacy policy, FAQ, App Documentation, demo store
Similar apps
Shopify's own similar-apps list first, then apps in the same category that share the most feature handles.
Blockify Fraud Filter, Blocker
4.9(1,794) · listed as similar by Shopify
Disputifier: Smart Chargebacks
4.7(131) · listed as similar by Shopify
Mercado Pago Antifraude Plus
4.4(55) · listed as similar by Shopify
ChargePilot
No ratings yet · shares 50% of feature handles
Disputer by Safe App
No ratings yet · shares 45% of feature handles
Radiance Connect
No ratings yet · shares 42% of feature handles
From the Shopify listingDeveloper claims, shown verbatim and collapsed. 79 words.Show
- Collect : Collect and enrich claim data from integrations and external sources
- Connect : Link claims across customers, addresses, orders and other signals
- Investigate : Score claim risk and surface suspicious patterns automatically
- Act : Accept, reject or investigate claims with guided recommendations
Investigate claims faster, catch refund fraud, and protect ecommerce margins.
Backwise helps ecommerce Customer Service and Fraud teams review refund and return requests. It collects claim data, enriches it with external signals, investigates suspicious patterns, and connects related cases to score each refund request, and recommend - or even take - the next action. Backwise reduces investigation time, accelerates legitimate refunds, and helps ecommerce merchants recover revenue lost to refund fraud. Integrated with helpdesk tools including Gorgias and Zendesk.
Questions and comments
Questions people ask about backwise, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 20, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
0 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed at crawl time.