Shopify app
EmergingAircall ‑ AI Voice & Messaging
Tackle the ‘Where is my order?’ flood. Activate AI Voice...
- Rating on Shopify
- 4.4(5)
- Reviews
- 5
- Developer
- Aircall
- Launched
- October 12, 2022
- Pricing
- From $100/month. Free trial available.
- Languages
- English, Spanish, French, German
The facts
Every value below is read from the listing or computed by the published formula. Nothing is a verdict.
Bayesian rating
4.61
category median 4.70
Reviews in the last 180 days
3
from the 3 reviews on the listing page
1 and 2 star share
40%
2 of 5
Starting price
$100/month
band: $100 to $299 · 7-day trial
Pricing plans as listed on Shopify
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
| Plan | Price | Billed yearly | Trial | Usage fee | Included |
|---|---|---|---|---|---|
| AI Voice Agents | $100/month | not offered | 7 days | none stated | 38 languages with custom voices; FAQs, custom caller intake questions; Trigger-based outbound calls & voicemail; Per-agent performance dashboards |
| Essentials | $120/month | $1080/year | 7 days | Price for 3 minimum User licenses required. Additional fees may apply for certain countries including US & Canada | AI transcripts; AI Voice Agent (add-on); 250+ integrations and API access; Unlimited inbound calls (toll-free excl); IVR, call recording, and click-to-dial; Send and receive SMS and MMS; Softphone for desktop, Android, iOS; Unlimited simultaneous outbound calls |
| Professional | $210/month | $1800/year | 7 days | Price for 3 minimum User licenses required. Additional fees may apply for certain countries including US & Canada. | All Essentials plan features, plus; Salesforce CTI integration; Mandatory call tagging, Smart routing; Advanced analytics and live monitoring; Advanced features supported; Manual & automated call back; Power Dialer & Voicemail Drop; Custom plan available with more features |
Rating distribution
5 ratings on the listing when last refreshed.
- 5 stars2(40%)
- 4 stars1(20%)
- 3 stars0(0%)
- 2 stars0(0%)
- 1 star2(40%)
Latest reviews
The 3 most recent of 3 on-page reviews, quoted to at most 25 words each. Full reviews are on the Shopify listing.
5 starsSep 22, 2026KnockaroundUnited StatesOver 5 years using the app
"We have been using Aircall for a while now as a dedicated phone solution for our customer service team, and it’s been a great fit ..."
4 starsSep 1, 2026Mr. LogsUnited KingdomAbout 1 year using the app
"Needed a dedicated softphone experience as we grew out of Gorgias' in-built functionality. Spotify integration is light - but to be honest it doesn't need ..."
5 starsAug 25, 2026NaturbummlerGermany5 months using the app
"Switching to Aircall for our Service-Hotline was one of the best decisions we could make. Aircall offers us plenty of usefull features for working more ..."
Screenshots
5 of 6 listing screenshots, composed as review cards. Captions are the developer's own.
1 of 5: Aircall built for Ecommerce 
2 of 5: Real time Voice AI built for Ecommerce 
3 of 5: Trigger workflows after every call 
4 of 5: Every customer interaction, resolved 
5 of 5: Aircall makes everything easy
Features Shopify lists for this app
Feature handles from the listing, grouped as Shopify groups them.
Real-time messaging
- SMS
- Voice support
- Multi-language
- Callback
- Behavior tracking
- Agent analytics
- Customer insights
Automated responses
- Cart recovery
- COD verification
- Discounts
- FAQs
- Greetings
- Product recommendations
- Quick replies
- Review requests
- Shipping alerts
- Order updates
- Cross-sell
- Upsell
- Surveys
- Send transcript
Customization
- Business hours
- Welcome messages
- Tagging
- APIs
- Custom triggers
- Templates
- Auto-sync data
- Custom workflows
- Multi-store
Automation tasks
- Customer tags
- Order tags
- Product tags
- Return processing
Works with
Third-party integrations link to their hub when 5 or more apps name them. Shopify's own surfaces are listed separately and never counted as integrations.
Data access
As disclosed on the listing. Never scored.
Not disclosed on the listing.
Developer
Aircall
- Apps in the dataset:
- 1
- Address:
- 361 Park Ave S, Floor 16, New York, NY, 10016, US
- Support email domain:
- aircall.io
- English support:
- yes
- Resources:
- Privacy policy, FAQ
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From the Shopify listingDeveloper claims, shown verbatim and collapsed. 87 words.Show
- Every AI- and human-handled call logs automatically inside Shopify.
- After hours, AI Messaging & Voice Agents handle order status, returns, and FAQs
- Display order information and live parcel tracking links on inbound calls
- AI Agents resolves "Where's my order?" across voice, SMS, and WhatsApp.
- Built on the modern phone system trusted by 24,000+ businesses worldwide.
Aircall brings order context to every call. AI Voice Agents keep merchants always-on.
Aircall lives inside your Shopify store. The moment a customer calls, your team sees their name, previous orders, and tracking number instantly. No tab-switching, no asking customers to repeat themselves. Click-to-Dial from any Shopify contact.
AI Agents handle order status, returns, and FAQs after hours, allowing always-on availability. Voice Agents pulls live Shopify data mid-call, answer in real time, and automatically logs the follow-up.
SOC 2 Type II, 99.95% up time, Live in minutes.
Questions and comments
Questions people ask about Aircall ‑ AI Voice & Messaging, answered from what this page shows. Entries marked Site editor are written by the EcomAppReviews editor. Reader comments appear after a person has read and approved them, usually within a day. E-mail addresses are never published.
Last updated Oct 23, 2026. Ratings and review counts are the values shown on each app's public listing. How the numbers are computed: methodology.
5 reviews counted on the listing. Rating and count in the structured data are the values Shopify displayed when the listing was last refreshed.